Yealink DECT (Cordless) Configuration e.g W52P, W60P

How to set up a Yealink DECT

On this page, you can read how to set up Yealink DECT devices. This guide is suitable for, among others, the W52P and W60P.

📌

Attention: Make sure that nobody is using any of the handsets to make a call during the setup or adjustment process. In this case, the base station will not save the changes, and you will have to enter everything again.

Retrieve the IP address of the device

Press the OK button three times.
Enter the device's IP address in a web browser (on a computer that is on the same network).
Log in with the username admin and the password admin.

Connecting your Yealink to a VoIP Account

💡

Configuring VoIP account

Select the Account tab

Copy the settings that look like the screenshot below. The values for the fields in brackets ([ ]) correspond with the VoIP account details for the corresponding extension.

📌

Note: You can find the corresponding ‘Extension number’, ‘VoIP account ID’ and ‘Password’ in Freedom >> Admin >> VoIP Account

You can find the details on Freedom under

Admin
VoIP Account

💡

You will need:

Label: Internal extension number (e.g. 201)
Display Name: Internal extension number (e.g. 201)
Register Name: Account ID of the VoIP account

(is visible in Freedom under Admin >> VoIP Account), e.g 20112345796 (see below)

User name: Account ID, e.g 20112345796 (see below)
Password: Password of the VoIP-account

(is visible in Freedom under Admin >> VoIP Account), e.g CfFHpxAuhNdnsYp (see below)

Sip Server 1: sip.voys.co.za
Keep port to 6060

Enter on the phone, as shown below:

Click ‘Confirm’
Register status should now say ‘Registering’ and then ‘Registered’

Other Settings

📌

Setting up audio

Click on Codec.
Make sure only the PCMA (G711.a) codec is enabled.

📌

Keep the registration with the telephony platform

Click on Advanced.
Click on Confirm.

📌

Assigning each device its own local SIP port

We recommend separating the local SIP port for each device.
Go to the Settings tab.
Click on Sip to customize it..
The Local SIP Port depends on your VoIP account ID. Assuming your account ID is 123400007, then you would enter 5067 here. You take the last digits of your VoIP account and add it to 5060. This gives you 5060+007=5067. This way, each Local SIP Port is unique and it is easier for your router.
Click on Confirm.

📌

I want to add several handsets

If you want to add multiple accounts, you can select another account where Account 1 is now and repeat the above steps. Make sure you set Account Active to Enabled.

After that, you also have to register (pair) your handsets with the base station.

📌

How do I add another handset?

💡

Change the Time on the phone

Click Settings
Click Time and Date
Choose +2GMT on the Time zone

Your phone is now ready for use!

Troubleshooting:

📌

If your phone is staying on "initializing" then the phone is fried. It could be due to the surges from load-shedding. If it is under warranty, take it back to your supplier to replace it.

📌

The phone is not registering

Reset the VoIP account password on Freedom
Change the transport type to be TCP
Change the port from default 6050 near the server to 6060

✍️

I have feedback on your help pages!

Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za