Yealink Dect Functions

We have listed the most common function requests for Yealink phones here. If your specific phone model isn't listed, try following the instructions for a similar model. This approach often works successfully.

If the function you're looking for isn't listed here, Yealink provides excellent user manuals that are easily found via Google.

• Yealink Dect Functions
• 1. I want to set up encrypted calling on my device
• 1.1 Yealink W52p/W73p
• Finding the IP address of the device
• 1.2 Is my device encrypted?
• 1.3 I can't set up encryption on my device
• 2. Do Not Disturb (DND)
• 2.1 Yealink W52/53/56
• Finding the IP address of the device
• 2.2 Yealink W70B
• 3. Microphone volume adjustment
• Finding the IP address of the device
• 4. Call Transfer
• 4.1 Attended Transfer
• 4.2 Blind Transfer
• 5. Setting up the Address Book
• 5.1 Contact List
• 5.2 External Phone Book for Yealink DECT
• Finding the IP address of the device
• 5.3 FAQ about address book
• 6. Updating firmware
• Finding the IP address of the device
• 7. Changing the name of your handset
• Finding the IP address of the device
• 8. Setting up a Yealink repeater
• 8.1 Enabling repeater mode
• 8.2 Register Repeater
• 9. Anonymous Calling
• 9.1 Enable Anonymous Calling
• 9.2 Disable Anonymous Calling
• 9.3 Anonymous Calling via your VoIP account
• 10. Assigning Numbers
• Finding the IP address of the device
• Incoming calls
• Outgoing telephony
• 11. Making calls without area code
• Finding the IP address of the device
• 12. Enabling or disabling missed calls list
• Finding the IP address of the device
• 13. Adjusting internal number on a Yealink
• Changing internal number in Freedom
• Changing internal number on your Yealink
• Finding the IP address of the device
• 14. Linking one VoIP account to multiple Yealink handsets
• Finding the IP address of the device
• 15. Overview of handset/DECT device menus
• Related Pages

1. I want to set up encrypted calling on my device

By default, calls between your device and the Voys telephony platform are unencrypted over your network and the internet. Using encryption ensures your calls are secured between your phone and our platform.

Both the SIP packets and the audio itself (RTP) can be encrypted. This ensures that no one can eavesdrop on your conversation by intercepting network packets. We use TLS to encrypt SIP packets, and SRTP is used to secure the RTP audio.

This guide only describes how to set up encrypted calling. If you want to know how to set up a device normally, click here.

1.1 Yealink W52p/W73p

Setting up encrypted calling on the device

Finding the IP address of the device

• Press the OK button three times.
• Enter the IP address of the device in a web browser (on a computer that's on the same network). Note! Use https:// Log in with the username admin and the password admin.

• Encrypting your Yealink is possible from firmware version 26.81.188.2 and higher.
• You can find this version under the Status tab. Read here how to perform a firmware update.
• Go to the Account tab.
• Click on Basic.
• For Transport: select TLS.
• For Server Host: enter sip.encryptedsip.com
• Change the port to 5061
• Press Confirm.

• Stay in the Account tab.
• Go to Advanced.
• For Voice Encryption (SRTP): select Compulsory
• Press Confirm.

You are now making encrypted calls between your phone and the platform.

1.2 Is my device encrypted?

Since August 2022, we aim to set up our devices with encryption by default whenever possible. We don't always do this when devices are being replaced by others that are still in use until the replacement. You can quickly check if your devices are encrypted in the following way.

• Log in to Freedom.
• Go to Admin.
• Go to VoIP-Account.
• Go to the VoIP account of the corresponding device. If you see a lock in the green dot, then it's encrypted. If not, it's not encrypted.

1.3 I can't set up encryption on my device

You might be using an old firmware version. Read here how to update it.

2. Do Not Disturb (DND)

Sometimes you may not want to be disturbed by your phone. You can then set your device to Do Not Disturb mode.

2.1 Yealink W52/53/56

On the Yealink handset, you'll need to enable this feature once in the web interface of your phone.

Finding the IP address of the device

• Press the OK button three times.
• Enter the IP address of the device in a web browser (on a computer that's on the same network). Note! Use https:// Log in with the username admin and the password admin.

Then set your handset to DND.

• Press the OK button.
• Go to Call Options.
• Go to Do Not Disturb.
• Press OK.
• Change the status from Disabled to Enabled.
• Press OK.

Tip: Change the softkey on your device to DND. Press the button in the top left or right of your handset until you see a selection screen. Click on Do Not Disturb and you can now set your device to DND more quickly!

It doesn't work

The DND function on the handset doesn't work equally well on all handsets. If this is the case, turn off the handset when you don't want to use it.

Turning off: Press and hold the button you normally use to end a call until the display turns off.

Turning on: Press and hold the answer button until the display turns on.

Function key synchronization not visible in the interface

Depending on the firmware, the function key synchronization button may not appear in the interface. Below is a workaround to adjust the setting anyway.

• In the web interface, go to Settings.
• Then Configuration.

• For Export CFG Configuration File, choose Non-Static Settings from the dropdown menu.
• Then click Export.
• Save the file and open it.

• Search for: features.feature_key_sync.enable
• Change this from: features.feature_key_sync.enable = 1 to features.feature_key_sync.enable = 0
• Save this file.
• Reopen the web interface on the same page.
• This time go to Import CFG Configuration File.
• Click on Browse and select the modified file.
• Click on Import.

• Then click on Save.
• The phone will restart and if everything went well, DND should work again.

2.2 Yealink W70B

• Go to the Features tab.
• Go to Forward & DND.
• Select which handset you want to configure these features for in the account section.

• Set the DND status slider to on.
• Press Confirm.

You can now use the DND function.

Then set your handset to DND.

• Press the Ok button.
• Go to Call Options.
• Go to Do Not Disturb.
• Press Ok.
• Change the status from Disabled to Enabled.
• Press Ok.

Tip: Change the softkey on your device to DND. Press the button on the top left or right of your handset until you see a selection screen. Click on Do Not Disturb and you can now set your device to DND more quickly!

3. Microphone volume adjustment

Finding the IP address of the device

• Press the OK button three times.
• Enter the IP address of the device in a web browser (on a computer that's on the same network). Note! Use https:// Log in with the username admin and the password admin.

• Go to the Audio tab.
• Go to Features.
• In the account field, specify which handset you want to configure these functions for.

• 0 is the default setting. If you go into the negative range, the volume decreases. -50 is sound at its lowest/off and 50 is at its loudest.

4. Call Transfer

If you have a customer on the line and you want to transfer them to your colleague, you can do this in two ways: blind transfer and attended transfer. If you don't need to speak to your colleague first, go for blind transfer; if you do, use attended transfer.

4.1 Attended Transfer

There are two options for attended transfer.

Option 1

• During the call, press the 'R' button.
• Select or dial the number you want to transfer to and press Ok.
• When the second person answers, you can have a conversation that the first person won't hear.
• Then press Transfer to transfer the first call.

Option 2

• During the call, press Options
• Select Transfer.
• Select or dial the number you want to transfer to.
• Press Transfer.
• When the second person answers, you can have a conversation that the first person won't hear. Then press Transfer to transfer the first call.

4.2 Blind Transfer

There are two options for blind transfer.

Option 1

• During the call, press the 'R' button.
• Select or dial the number you want to transfer to.
• Press the 'R' button again and the call will be transferred.

Option 2

• During the call, press Options.
• Select Blind transfer.
• Select or dial the number you want to transfer to and press Transfer.

5. Setting up the Address Book

There are multiple ways to set up an address book on a Yealink device.

5.1 Contact List

The first option is to create a contact list directly in the device itself. Here's how:

• Druk op OK om in het hoofdmenu te komen.
• Go to Directory/ List.
• Press Options.
• Select New Contact.
• Then fill in the information.
• Press Save.

5.2 External Phone Book for Yealink DECT

Another option is to load an external phone book into your Yealink base station. Create a .CSV or .XML file with the phone directory you want to use.

Finding the IP address of the device

• Press the OK button three times.
• Enter the IP address of the device in a web browser (on a computer that's on the same network). Note! Use https:// Log in with the username admin and the password admin.

• Go to the Directory.
• Click on Local Directory.

‣
File Template Download
‣
Import contacts
‣
Export Contacts

5.3 FAQ about address book

6. Updating firmware

To fully utilize all features of your Yealink phone, it's important to use the latest firmware. On this page, we explain how to update the firmware of your Yealink device. The firmware used in this guide also ensures that you can use the device with Dutch language settings.

Here you can find the latest firmware updates for your Yealink devices. Make sure you have the x.x.188.x version, so it contains the Dutch language files, and use the version for your specific phone.

Finding the IP address of the device

• Press the OK button three times.
• Enter the IP address of the device in a web browser (on a computer that's on the same network). Note! Use https:// Log in with the username admin and the password admin.

How do I update the firmware?

• Log in to your Yealink device as indicated above.
• First check under Status which firmware you have. If you have 66.81.188.7, upgrade to 66.85.188.5 first. If you have a different firmware, continue reading.
• Go to Settings.
• Go to Upgrade.
• Click on Browse.
• Select the correct firmware.
• Click on Upload.

• After about 7 minutes, the login page will appear. The firmware is now updated.

7. Changing the name of your handset

In the web interface of your base station, you can easily give your handset the name you want.

First log in to the web interface of your base station.

Finding the IP address of the device

• Press the OK button three times.
• Enter the IP address of the device in a web browser (on a computer that is on the same network). Log in with the username admin and the password admin.

• Go to the Account tab
• Click on Handset name. Here you will see an overview of your device names; these can be changed according to your preference.

After making your changes, click on confirm and the name you entered will be visible on the handset display.

8. Setting up a Yealink repeater

A Yealink RT30 repeater extends the range of the Yealink W52P/W60 base station. When repeater mode is enabled and the repeater is registered with the base station, you can use the handset both within the range of the base station and within the range of the repeater.

8.1 Enabling repeater mode

You can easily connect the Yealink repeater by following these steps.

• Press OK on your handset.
• Go to Settings.
• Then go to System.
• Finally, go to Repeater mode.
• Press Change and then Yes.

The base station will restart itself to apply the change. This change applies to all handsets registered on the base station.

8.2 Register Repeater

• Disconnect the repeater from power.
• Put the base station in registration mode. Do this by pressing and holding the button on the front of the base station until the first light starts flashing.
• Turn on the repeater by plugging in the power adapter.

The light on the repeater will start flashing. After a while, the light will remain continuously on. This indicates that the registration was successful and the repeater is functioning correctly.

If the first light on the base station keeps flashing, you can stop it by pressing the button on the front again.

If the registration of the repeater fails, the light on the repeater will continue to stay on. In this case, repeat the steps above.

9. Anonymous Calling

9.1 Enable Anonymous Calling

• Pick up your device.
• Press the Menu key.
• Go to Features/options
• Press 7 anonymous.
• You can now make anonymous calls.

9.2 Disable Anonymous Calling

• Pick up your device.
• Press the Menu key.
• Go to Features/options
• Press 7 anonymous.
• You are no longer making anonymous calls.

9.3 Anonymous Calling via your VoIP account

• Log in Freedom.
• Go to Admin.
• Go to Users.
• Click on the user account that your Yealink device is linked to.
• Go to outgoing calls.
• For outgoing phone number, select suppress (anonymous).

• Click Save.

10. Assigning Numbers

The Yealink base stations and handset(s) are registered. The handsets are in the correct position in the dial plan, but things are still not working as they should. With number assignment, you can make the right adjustments to incoming and outgoing calls in your base station.

Finding the IP address of the device

• Press the OK button three times.
• Enter the IP address of the device in a web browser (on a computer that's on the same network). Note! Use https:// Log in with the username admin and the password admin.

• Ga naar Account. 
• Klik op Number assignment.
• Hier zie je een tabel waarin je kunt aangeven welke VoIP accounts moeten worden gekoppeld. Dit kun je instellen voor zowel inkomende als uitgaande oproepen.

Incoming calls

The first block shows the incoming calls. The vertical row represents the handset. The horizontal line represents the incoming calls.

Tip: Don't make it too complicated with the phone! There are many possibilities by setting up your dial plan properly, which is also easier to adjust. Want to help colleagues at any time? Then check out the pickup group page.

Outgoing telephony

11. Making calls without area code

Finding the IP address of the device

• Press the OK button three times.
• Enter the IP address of the device in a web browser (on a computer that's on the same network). Note! Use https:// Log in with the username admin and the password admin.

• Go to Phone or Settings.
• Choose Dial Plan.
• Click on Area Code.

• Go to Code.
• If the area code consists of 3 digits, enter '7' for Min and Max Length, and '6' for a 4-digit number.
• Account can be left blank.
• Click on Confirm.
• No area code is required now.

12. Enabling or disabling missed calls list

Finding the IP address of the device

• Press the OK button three times.
• Enter the IP address of the device in a web browser (on a computer that's on the same network). Note! Use https:// Log in with the username admin and the password admin.

• Click on Account.
• Go to Basic.
• There you'll find the Missed Call Log.
• Set this to Enabled or Disabled.
• Press Confirm.

13. Adjusting internal number on a Yealink

If you have changed the internal number of a VoIP account in Freedom, the internal number on your device's display will not change automatically. This is because the number shown on your device's display is separate from the data in Freedom.

Changing internal number in Freedom

• Go to Freedom.
• Go to Admin.
• Click on VoIP-account.
• Choose the VoIP account for which you want to change the internal number (In this example 201/Bet Weter).

• Here you can change the internal number, for example from 201 to 208.

• Click on Save.

The internal number change is not yet reflected on your device. To adjust this on your device, you need to log in to the web interface of your device. You can access the web interface by entering your device's IP address in your web browser. Instructions on how to find this are provided below for each type of device.

Changing internal number on your Yealink

Finding the IP address of the device

• Press the OK button three times.
• Enter the IP address of the device in a web browser (on a computer that's on the same network). Note! Use https:// Log in with the username admin and the password admin.

• Go to Account.
• Go to Handset Name.
• Adjust the internal number.
• Press Confirm.

14. Linking one VoIP account to multiple Yealink handsets

You have a Yealink base station with multiple handsets. You can configure these independently, each with their own internal number and therefore their own VoIP account. But you can also choose to assign multiple handsets to a single internal number. All linked handsets will then ring when that internal number is called. To set this up, we need to log in to the Yealink base station. You do this via the IP address. See the steps below.

Finding the IP address of the device

• Press the OK button three times.
• Enter the IP address of the device in a web browser (on a computer that's on the same network). Note! Use https:// Log in with the username admin and the password admin.

Through 'Status' → 'Handset&VoIP' you can see the registered handsets on this base station. At the bottom, you'll see registered VoIP accounts. To actually be able to make calls, a VoIP account must be assigned to an account. The account is then linked to a device/handset. This often happens automatically, but you can also adjust this manually.

Through 'Account' → 'Number Assignment' you can link Handsets to an account.

Below you can see a 'standard' situation where Handset 1 is linked to Account 1. In this case, Account 1 is registered with VoIP account 204.

Do you want both devices to ring when someone calls your internal number 204? Then check the box next to Handset 2 in the column of Account 1. If you also want to be able to make outgoing calls with Handset 2, configure this in the same way, but in the lower section (Outgoing lines).

By default, VoIP account 204 is busy when one of the handsets is on a call. To still ensure that you can use your other handsets while one is on a call, you can enable the 'Call waiting' option to activate call waiting. A second call will then also be offered to the other handsets. When you're on a call on one of the handsets and you receive another call, you'll hear a beep through the line. This is the notification of a new call when you're already on another call. By activating the option below, the other linked handsets will also ring when an additional call comes in.

• Press the OK button on the handsets where you want to activate this. (or the key in the middle of the navigation buttons)
• Go to Call options/Call Features.
• Then go to Call Waiting.
• Use the left or right arrow key to set this to On and press OK.

15. Overview of handset/DECT device menus

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