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Restarting: This will bring the base station to its last configured state.
Upgrading the firmware: The firmware is the software that loads when the phone is started and controls its functionality. Upgrading it to a newer version, when one is released, may resolve or improve phone performance issues.
Factory reset: This erases the current configuration and applies the original configuration the phone was shipped with from the factory. You can reset the base station or each individual handset.
Restarting
Restarting the base station is usually a safe and easy method to resolve functionality issues.
Also, since restarting the base station will cause any active or holding calls to be disconnected, you should alert any users connected to the base station before performing the reset. An easy way to do so is with the handset intercom feature or just taking out the LAN (internet cable)
To restart the base station via the handset:
Press the OK button to enter the main menu.
- Select Settings
- System Settings
- Base Restart.
- Enter the system PIN (default: 0000), and then press the Done soft key.
After the above steps, the registration LED and network status LED go out simultaneously.
After a period of time, the LED indicators will illuminate solid green again when the base station restarts successfully.
Base restart is also available from the web user interface at the path Settings>Upgrade.
Firmware Upgrade
You can update the firmware on either the base station or the handset. Firmware files can be downloaded from the Yealink support portal. The file should be stored on a computer, mobile device, or network location that can be accessed by the web interface.
Before upgrading to the latest firmware you should read the related firmware notes and possibly consult with Yealink's support to ensure there are no compatibility issues or other potential conflicts. If such issues or conflicts do happen after an upgrade you may need to downgrade to a previous firmware version or perform a factory reset.
Checking the Current Firmware Version
You can check the current firmware installed on the base or a handset to see if an update is indeed required.
To check the base station firmware via the handset:
- Press the OK to enter the main menu.
- Select Status>Base.
- The LCD screen displays status information of the base station including the firmware version and IPv4 or IPv6 status, MAC address, device certificate status, RFPI, and network information.
- You can press the down arrow or up arrow to scroll through the list and view the status information.
You may need to provide some of this information, besides the firmware version, to your phone system administrator for additional phone support or maintenance.
To check the handset firmware via the handset:
- Press the OK to enter the main menu.
- Select Status>Handset.
- The LCD screen displays the status information of the handset including the firmware version and model, hardware version, IPUI code, SN code and area.
- You can down arrow or up arrow to scroll through and view the status information.
- You may need to provide some of this information, besides the firmware version, to your phone system administrator for additional phone support or maintenance.
Upgrading the Firmware
When upgrading the firmware it is important that you do not close or refresh the browser running the web user interface. Also, during the upgrade, you must not close any network connections on the device running the web user interface or power the device off.
Upgrading base and handset firmware via the web user interface:
- Click on Settings>Upgrade.
- If updating the base station firmware:
- Click Browse next to the Select and Upgrade Firmware field to locate the required firmware file on your local system.
- Click Upgrade next to the Select and Upgrade Firmware filed.
- A dialog box pops up to prompt “Firmware of the SIP DECT phone will be updated. It will take 5 minutes to complete. Please don't power off!”.
- Click Browse next to the Select and Upgrade Handset Firmware field to locate the required firmware file on your local system.
- Click Upgrade next to the Select and Upgrade Handset Firmware field.
- A dialog box pops up to prompt “Handset Firmware of the SIP DECT phone will be updated. It will take 5 minutes to complete. Please don't power off!”.
Click OK to confirm the upgrade.
If updating the handset firmware:
Click OK to confirm the upgrade.
Updates
We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates
Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za