My Voys app doesn't work (properly) when I have Bluetooth enabled.

You've discovered that when you turn off Bluetooth, your app suddenly works properly. On this page, you can find out if there's a solution to use your app while keeping Bluetooth enabled.

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I have a Galaxy Watch connected to my phone.

Is your Galaxy Watch updated to the latest version? Here's how to do it.

Read here how to update the Galaxy Watch 4.
Read here how to update the Galaxy Watch 5.

Does your watch have the latest update? After that, make sure to turn off call answering.

Go to the settings of your phone.
Go to Connections.
Go to Bluetooth.
Press the settings button next to your Galaxy Watch.
Uncheck that you want to receive phone calls.

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I have a smartwatch connected to my phone.

The smartwatch may accidentally take over your audio as soon as our app connects with your customer. Follow the steps below to prevent this from happening again.

Turn Bluetooth off or disconnect your smartwatch from your phone.
Have someone call your app.

Does it work? Then it was due to the smartwatch connection in combination with using our app.
End the call.
Reconnect your smartwatch to your mobile or turn Bluetooth back on.
Have someone call your app again.
It should work now too.

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You can also go to your watch settings to ensure it doesn't accept calls from the Voys app.

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My headset disconnects when I press accept or when the customer answers when I make an outgoing call.

Currently, some users may experience that the Bluetooth device no longer connects properly.

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My headset disconnects briefly, but automatically reconnects.

At this moment, we don't know why this is the case for some customers. Contact us to see if we can find another way to make calls.

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My headset disconnects and doesn't reconnect.

My headset disconnects and doesn't reconnect. You can manually reconnect your device by following the steps below.

Press the phone icon.

Indicate that you want to call via your headset.

If all goes well, you should now be calling with the headset again.

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My headset disconnects and I can't reconnect it during the call no matter what.

My headset disconnects and I can't reconnect it during the call no matter what. At this moment, we don't know why this is the case for some customers. Contact us to see if we can find another way to make calls.

The problem is not solved yet

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Enable Remote logging.

Open the app.
Go to Profile.
Go to App preferences.
Scroll all the way down to Debugging.
Turn on Remote Logging.
Click Send under Send today's activity.

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Send feedback.

Make sure Remote Logging is enabled.
Click Send feedback.
Briefly describe your problem. For example:

'I can make outgoing calls with the app, but I can't receive incoming calls.'

Provide a few examples of when it happened with as specific date and time as possible. For example:

March 12 at 13:13 with phone number 0612345678.
Today at 13:15 with phone number 0678910112

Click on Send feedback.

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I want to contact customer service to solve my problem.

Make sure Remote Logging is enabled.
Note a few examples of when it happened with as specific date and time as possible. For example:

March 12 at 13:13 with phone number 0612345678.
Today at 13:15 with phone number 0678910112

If you'd like to troubleshoot the problem with us, please contact us.

Just click on the call icon in the bottom right corner of this page.