Cisco Functions
We have listed the most common function requests for Cisco phones here. If your specific phone model isn't listed, try following the instructions for a similar model. This approach often works successfully.
If the function you're looking for isn't listed here, Cisco provides excellent user manuals that are easily found via Google.
- Cisco Functions
- 1. Setting up your Cisco with encryption
- First we'll set up encrypted calling in Freedom
- Setting up your device with encryption
- Finding the IP address of the device
- Provisioning didn’t work, how can I do it manual?
- 2. Setting up Cisco BLF (Attendant Console)
- 2.1 Setting up BLF, Speed Dial, and Call Pickup
- Finding the IP address of the device
- 2.2 Setting up external phone number
- Finding the IP address of the device
- 2.3 Setting up internal number for a call group
- Finding the IP address of the device
- 2.4 How do I set up BLF if I have multiple companies with one receptionist?
- 2.5 Setting up BLF, Speed Dial and Call Pickup for multiple companies
- Finding the IP address of the device
- 2.6 On the SPA303, no attendant console can be connected, do I have another option?
- 3. Turning off Call Waiting on your device
- How do I turn off this feature?
- Will my lines still come through?
- 4. Setting up the address book
- Via the contacts list
- As external phone book
- 5. Adjusting dialing time
- How do I increase my dialing time?
- Finding the IP address of the device
- Are there other options to more easily dial a phone number?
- 6. Changing internal number / extension on device display
- How do I change the internal number in my Freedom account?
- How do I change the internal number on my Cisco device?
- Finding the IP address of the device
- 7. Do not disturb (dnd)
- 8. Setting up internal ringtone on Cisco
- How do I adjust my internal ringtone on my device?
- Finding the IP address of the device
- 9. Transfer
- 9.1 With consultation/Warm
- 9.2 Without consultation/Cold
- 10. Updating Cisco firmware to the latest version
- Finding the IP address of the device
- Here you can read how your Cisco can get the latest firmware update.
- 11. Changing internal number on a Cisco
- Changing internal number in Freedom
- Changing internal number in your Cisco
- Finding the IP address of the device
- Related Pages
1. Setting up your Cisco with encryption
By default, calls between your device and the Voys telephony platform are transmitted unencrypted over your network and the internet. By using encryption, your calls are encrypted only between your phone and our platform.
Both the SIP packets and the audio itself (RTP) can be encrypted. This ensures that no one can listen in on your conversation by intercepting network packets. We use TLS for encrypting the SIP packets. The RTP audio is secured using SRTP.
First we'll set up encrypted calling in Freedom
- Log in to Freedom.
- In the menu bar, click on Admin.
- Go to VoIP account.
- Select the account you want to use for encrypted calling.
- Go to the tab Advanced SIP settings.
- Check the box for Force encryption.
- You will now get a popup that indicates changes still need to be made to your phone.
- Click on Continue.
- Click Save at the bottom of the page.
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Setting up your device with encryption
- Log in to Freedom.
- Go to Admin.
- Go to VoIP Account.
- Click on the 3 dots behind the VoIP account.
- Click on Provisioning.
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
- Enter the correct Cisco type.
- Enter the IP address.
- Select the correct language.
- For Action, select 'Update firmware and configure'.
- Click on Configure.
Your device will restart, and once the lights on your device are green, your device is registered again. Your device now has an encrypted connection with our platform. For incoming and outgoing calls, a '$' symbol will appear in your display as confirmation of your secure calls.
Provisioning didn’t work, how can I do it manual?
2. Setting up Cisco BLF (Attendant Console)
An attendant console is ideal for individuals who handle a lot of phone traffic and frequently need to transfer calls. You can connect up to two attendant consoles to one device. The SPA500s or SPA500ds offer the following features when properly configured:
- BLF (Busy Lamp Field): this shows you which colleagues are on a call.
- Speed Dial: call a colleague with one press of a button.
- Call Pickup: answer a call for a colleague.
Here you can read how to do this.
2.1 Setting up BLF, Speed Dial, and Call Pickup
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
- Go to Attendant Console.
- Apply the settings as shown in the screenshot below:
The only thing you need to do now is add the desired extension to your attendant console. Below you can read how to do this; pay attention to adjust the italicized portions to your specific situation for each Unit Key:
- Copy and paste the line fnc=blf+cp+sd;sub=123456789@$PROXY;ext=201;nme=; into the different Unit Keys.
- The numbers 123456789 are fictitious. Enter the VoIP account ID instead of this number sequence. You can find this in Freedom. Go to Admin and click on VoIP account, you will then see an Account ID listed for each VoIP account.
- After 'ext': enter the internal number associated with the VoIP account.
- After 'nme' enter your colleague's name or the internal number again.
Once you've done that, it will look like this:
2.2 Setting up external phone number
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
- Go to Attendant Console.
- Apply the settings as shown in the screenshot below:
The only thing you need to do now is add the desired extension to your attendant console. Below you can read how to do this; pay attention to adjust the italicized portions to your specific situation for each Unit Key:
- Copy and paste the line: fnc=sd;ext=0501234567 ;nme=External; into the different Unit Keys.
- The numbers 0501234567 are fictitious. Enter the external phone number instead of this number sequence.
- After 'nme' enter the name or company of the external phone number.
2.3 Setting up internal number for a call group
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
- Go to Attendant Console.
- Apply the settings as shown in the screenshot below:
The only thing you need to do now is add the desired extension to your attendant console. Below you can read how to do this; pay attention to adjust the italicized portions to your specific situation for each Unit Key:
- Copy and paste the line: fnc=sd;sub=995;ext=995;nme=995; into the different Unit Keys.
- The numbers 995 are fictitious. Enter the internal call group number instead of this number sequence.
- After 'nme' you can enter the internal number or alternatively the name of the call group, for example, administration.
2.4 How do I set up BLF if I have multiple companies with one receptionist?
If you have one receptionist who answers the phone for two companies, it's necessary to add a VoIP account for each company in your device. By default, BLF only works for account 1. If you have set this up, continue reading.
2.5 Setting up BLF, Speed Dial and Call Pickup for multiple companies
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
- Go to Attendant Console.
- Apply the settings as shown in the screenshot below:
The only thing you need to do now is add the desired extension to your attendant console. Below you can read how to do this; pay attention to adjust the italicized portions to your specific situation for each Unit Key:
- Copy and paste the line fnc=blf+cp+sd;sub=123456789@$PROXY;ext=201;nme=; into the different Unit Keys.
- The numbers 123456789 are fictitious. Enter the VoIP account ID instead of this number sequence. You can find this in Freedom. Go to Admin and click on VoIP account, you will then see an Account ID listed for each VoIP account.
- After 'ext': enter the internal number associated with the VoIP account.
- After 'nme' enter your colleague's name or the internal number again.
Once you've done that, it will look like this:
- For your second company, do what is described above, but change the line to: fnc=blf+cp+sd;sub=123400007@$PROXY;vid=2
2.6 On the SPA303, no attendant console can be connected, do I have another option?
You can set up the unused buttons on the right side of your screen as BLF (Busy Lamp Field).
- Go to the IP address with your browser and click on admin in the top right, then on advanced.
- Go to the Phone tab and choose which Line Key you want to modify.
- Change Extension to disabled
- Change Share Call Appearance to shared
- Enter the configuration rules in Extended function as described above.
- Finally, click on 'submit all changes'
3. Turning off Call Waiting on your device
When you are on a call and receive another call, you will hear a beep tone through the line. This can be distracting, so in some cases it might be better to disable this feature. You will then not receive any notification of a new call when you are already in a conversation.
How do I turn off this feature?
A Cisco device can receive four (SPA504) or three (SPA303) lines by default.
- Press the menu button on your device (the button on your device with the folded corner).
- Go to option 5 Preferences.
- Choose option 16 Call Waiting. This currently shows Yes.
- Press the function key that shows edit above it.
- Press the button y/n and Yes will change to No.
- Then click on Ok and then on Save to save this change.
Will my lines still come through?
All you've done is turn off the beep tone. Missed calls will follow the next step in the dial plan just as they did before the adjustment.
4. Setting up the address book
There are multiple ways to set up an address book on a Cisco device.
Via the contacts list
The first option is creating a contact list on the device itself. You can do this as follows:
- Press the soft key dir
- You will then see a list of contacts you have added.
- Press the soft key add. Enter the contact information you want to add and confirm with the soft key save.
The contact is now in your address book.
As external phone book
Another option is to load an external phone book into your Cisco device. You do this by placing an XML file on a web server. Your phone then retrieves the file, placing the phone book in your device.
More information about loading an external phone book can be found in our technical wiki. Note: with this method of input, it is not possible to match incoming calls by phone number (this is possible when manually entering your address book).
5. Adjusting dialing time
The time you have to dial a phone number is set to 3 seconds by default. If you need more time, this can be adjusted.
How do I increase my dialing time?
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
- Go to the tab Regional.
- Scroll to Control Timer Values (sec).
- There you will find Interdigit Short Timer.
- This is set to 3 seconds by default. If you want more time, 7 seconds is a good option.
- Then press Submit all changes.
- Your dialing time is now adjusted.
Are there other options to more easily dial a phone number?
- First, enter the phone number and only then take the receiver off the hook. This way you won't have to deal with the dialing time function.
- Call via our Click 2 Dial Extension, then you don't need to dial any numbers at all!
6. Changing internal number / extension on device display
If you have changed the internal number of a VoIP account in Freedom, the internal number on your device display does not automatically update. This is because the number shown on your device display is separate from the data in Freedom.
How do I change the internal number in my Freedom account?
- Go to Freedom
- Go to Admin.
- Go to VoIP Account.
- Here you can change the internal number, for example from 201 to 208.
How do I change the internal number on my Cisco device?
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
- Go to the Phone tab.
- Go to General.
- At Station Display Name you can change the internal number.
7. Do not disturb (dnd)
Sometimes you don't want to be disturbed by your phone. You can then set your device to do not disturb mode.
On your Cisco screen, you'll see 'dnd' above the rightmost soft key. When you press this, you'll see 'do not disturb' appear on the screen. Your device will then stop ringing.
Depending on your dial plan, the incoming call will proceed to the next step in your dial plan. You can remove the 'do not disturb' by pressing the 'dnd' soft key again.
Tip: Change the softkey on your device to 'dnd'. Press the button in the top left or right of your handset until you see a selection screen. Click on 'do not disturb' and you can now set your device to 'dnd' faster!
8. Setting up internal ringtone on Cisco
Do you want to be able to hear from the ringtone whether you're being called by a colleague or a customer? In this guide, you'll learn how to set up an internal ringtone for your desk phone, so that an internal call gets a different ringtone than an external call.
How do I adjust my internal ringtone on my device?
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
- Click on Voice.
- Click on the tab Phone.
- Go to the section Ringtone.
- Add the following to Ring 1: h=alert-internal;
You will now hear a different ringtone when you are called internally.
9. Transfer
9.1 With consultation/Warm
- During a call, press the softkey labeled 'xfer' ('drst'). This will put the first call on hold and you will hear a dial tone.
- You can now dial the phone number of the person to whom you want to transfer the call.
- Once the second person answers the call, you can have a conversation that the first person will not hear. This allows you to inform them who is calling and why they're calling.
- To transfer the call to the second person, press the softkey labeled 'xfer' ('drst') again. You will no longer be part of the conversation.
Note: If you end the call with the second person during the transfer process, the call will not be forwarded. The first person will remain on hold until you retrieve the call or transfer it to someone else.
9.2 Without consultation/Cold
- Cold transferring, which means transferring without first having a conversation with the person you're transferring to, is quickest using the softkey 'xfer' ('drst').
- During a call, press the softkey labeled 'xfer' ('drst').
- Dial the phone number of the person you want to transfer to, which can be either an internal or external number.
- Then immediately press 'xfer' ('drst') again. The call is now transferred.
10. Updating Cisco firmware to the latest version
In this guide, you will learn how to give your Cisco the latest firmware update.
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
Here you can read how your Cisco can get the latest firmware update.
- Go to Freedom
- Go to Admin.
- Go to VoIP Account.
- Click on the three dots next to the correct VoIP account.
- Click Provisioning.
- In the provisioning menu, check if the following settings are correct:
- Enter the IP address of your device here.
- Select the correct device type.
- Choose the desired language.
- Click Update Firmware.
After a few minutes, the lights on the side of the device will turn green, and your Cisco will be running the latest firmware version.
11. Changing internal number on a Cisco
If you have changed the internal number of a VoIP account in freedom.voys.nl, the internal number on your device's display does not change automatically. This is because the number displayed on your device is separate from the data in Freedom.
Changing internal number in Freedom
- Go to Freedom.
- Go to Admin.
- Click on VoIP account.
- Choose the VoIP account for which you want to change the internal number (In this example 201/Bet Weter).
- Here you can modify the internal number, for example from 201 to 208.
- Click on Save.
The change to the internal number is not yet reflected in your device. To update this in your device, you need to log in to the web interface of the device. You can access the web interface by entering the IP address of your device in your web browser. How to find this is explained for each device type below.
Changing internal number in your Cisco
Finding the IP address of the device
- Press the Page button(menu) on your Cisco device.
- Use the down arrow or press 9.
- Go to 9 Network.
- Press Select.
- Here you will see the IP address of your device.
- Go to the tab Phone.
- Go to General.
- Then go to Station Display Name.
- Here you can change the internal number.
- Then click on Submit all changes.
Related Pages
