What can you do with Call Me Now?
A Call Me Now button is the perfect way to turn a visitor to your website into a calling customer. This functionality establishes a telephone connection between the visitor of a website and an employee of your company. The visitor enters their number on the website. Our telephone exchange first calls this number. When the visitor confirms that they have requested this call, the exchange dials your specified phone number and connects the call between the visitor and you.
Creating Call Me Now
- Go to Call Me Now.
- Click on Add.
- Enter the name of the button, for example, ‘Call Me Now homepage’.
- Provide a description if desired.
- For type, you can choose between Basic and Branded. With Branded, you can customize the appearance of the button to match your own branding and logo. You can easily choose Basic first and switch to Branded later.
- By filling in the A-number Caller ID, you specify what number the visitor sees. You can choose the A-number, which is the website visitor's number, or the B-number, which is your number. You can also choose ‘Suppressed’ to display ‘anonymous number’ to the visitor.
- The destination is the number of the holder of the Call Me Now button, also known as the B-number.
- For Message Type, you can choose between Standard or Custom. If you choose Standard, the customer hears the messages below. If you choose Custom, you can add a message at sounds or add it below if you have already set it up.
- The default confirmation message is: “Press 1 to accept this call or 0 to decline.” This prevents prank calls to the Call Me Now number.
- The default message that the visitor hears after pressing 1 is the transfer message: “Your input is correct.”
- The default message that the caller hears if they press 0 is called the blacklist message. The caller is then blocked and will not be able to call through the same button again.
- Click on Save.
- A hash is now generated that links your website to our exchange.
Call Me Now on Your Website
You need to add the created Call Me Now button to your website yourself. This is done through a link or a form on your website that allows a visitor to open the Call Me Now popup.
Appearance of the Popup
The appearance of this popup can be standard ("Basic"), or it can be customized to match the branding of your website ("Branded"). Once this popup is opened, the call is initiated, and the visitor can follow the status of the call through the popup.
Flow of a Call Me Now Call
When setting up the call, the visitor is called first. They need to press 1 to proceed. Then, the phone number associated with the Call Me Now button is called. Once you pick up, you have the customer on the line!
Blacklisting: prevent prank calls
A visitor can also press 0 instead of 1. This puts them on the blacklist for the specific Call Me Now button. This helps prevent prank calls.
Fields
- Name: The name displayed in the Call Me Now popup when establishing the connection.
- Description: Self-explanatory; purely administrative and not mandatory.
- Type: Choose between "Basic" and "Branded". Indicates whether the style of the above-mentioned popup is standard or custom. If "Branded" is chosen, it is possible to manage media files (CSS and images). See the Upload section below.
- A-number CLI: Indicates which number is presented to the website visitor. The website visitor's number is the "A-number"; the Call Me Now button holder's number is the "B-number". The following choices are available:
- A-number: The visitor sees their own number when they are called.
- B-number: This is the default value. The visitor sees the Call Me Now button holder's number when they are called. In this case, the number is also displayed in the Call Me Now popup when setting up the call.
- Suppressed: The visitor does not see a number on their caller ID.
- Destination: The number of the Call Me Now button holder. This is also the "B-number."
- Confirmation Message: The message the visitor hears when they pick up the phone, before pressing 1 or 0. You can choose from your own uploaded Sounds. You can also select a standard message at the top of the selection list.
- Transfer Message: The message the visitor hears after pressing 1. Again, you can choose from your own audio files or a standard message.
- Blacklist Message: The message the visitor hears after pressing 0. Here, too, you can choose from your own audio files or a standard message.
Test
In the list of Call Me Now configurations, there is a "Test" link in each row. This allows you to try out the popup in two ways: "Call me!" and "Simulate."
Call Me!
This sets up a real conversation between the "A-number" entered in the test form and the "B-number" specified in the Call Me Now configuration. Note: Call costs will be incurred for this! The popup will display the status of the call.
Simulate
This method is useful for Branded Call Me Now buttons. It runs through all possible statuses so you can see what it looks like for a visitor.
Upload
For Branded Call Me Now buttons, it is possible to manage media files (CSS and images). Click on the Upload link in the Call Me Now list for the relevant Call Me Now configuration.
File Structure
The current structure for media files is as follows:
css/site.css
images/bg/background.jpg
images/status/ballon_groot.gif
images/status/greenright.gif
images/status/greenleft.gif
images/status/redleft.gif
images/status/redright.gifWhen you create a Branded Call Me Now button, the default media files for Basic Call Me Now buttons are copied, which can then be modified.
Uploading a .zip File
If you want to upload a lot of files and folders at once, this can be done by putting them in a .zip file. You can then upload this by clicking "Browse," selecting the file, and clicking "Save."
FAQ
There are different variants of Call Me Now. To keep the configuration and implementation of Call Me Now simple, we have written a sample code (or source code) generator for the following versions:
Call Me Now formulier
Call Me Now link
Call Me Now emailThis form allows visitors to enter their phone number and initiate a Call Me Now session. When they submit the form, their phone number will be sent to the specified URL, starting the call process. The hidden input field with the hash value is used for authentication. The checkPhonenumber function ensures the phone number is valid before submission.
This form allows visitors to enter their phone number and initiate a Call Me Now session. When they submit the form, their phone number will be sent to the specified URL, starting the call process. The checkPhonenumber function ensures the phone number is valid before submission, checking for empty input, valid length, and disallowing service numbers. If the phone number is valid, a popup window is opened for the call session.
It is also possible to use Call Me Now without a popup. You can do this by calling the following URL:
http://partner.voipgrid.nl/ctd/call/[call-me-now-hash]/[a-nummer]/
Replace [a-nummer] with your specific hash value and 1234567890 with the phone number you wish to call.
The URL returns a call_id. By calling http://partner.voipgrid.nl/ctd/status/[call_id]/, you can monitor the status of the call. Here are all the possible statuses you can receive:
Related pages
