Call notifications

What are Call notifications?

The Call Notifications module enables you to automatically send call data to a URL of your choice. These call notifications are sent to the specified URL for all calls within your portal environment.

When you integrate these call notifications with your CRM software, you can see who called, the time of the call, and its duration.

The call notifications are triggered for incoming, internal, and outgoing calls. You can also use call notifications for other purposes, such as measuring call statistics.