You can find the Conference feature in Freedom. With this feature, you can create a virtual conference room in which you can call with an unlimited number of people. Participants can call into a phone number and will be transferred to the meeting room, if you do not have a phone number hang on for a workaround.
- Setting up the Conference feature
- When you have an extra number: Set up the dial plan
- How does it work?
- You can do conference calls with some of the VoIP phones (Conference call via Yealink), but this is for 3 people only.
- For 3 to more people, you can enable the conference on freedom If you want to use the Conference feature with people outside of your organization without influencing your telephony, you will need an extra phone number. See the following page to find out how to add a phone number.
Setting up the Conference feature
- Log in on Freedom.
- Click in the left menu on Admin
- Click on ‘Conference’ under advance options
- Press Add.
Fill in the the details as explained below
Extension: Here you enter a three-digit number that you can call internally to participate in the Conference. e.g 701
Description: Give a nice description to the conference, for example: bi-weekly meeting.
Admin password: This is a four-digit code. This is the password that only you as an admin have. This means that you are the admin of the conference room. The admin can press 3 during the conference call to remove the last added person from the virtual room.
User password: Again, a four-digit code. This is the password you give to the guests before calling in.
Message settings: Here you determine the language in which the caller is asked to put in the pin code to attend the meeting.
Press Save.
When you have an extra number: Set up the dial plan
- Go to the Dial plans in the left menu and click on Add
- Select the phone number that you have available for the conference feature and click on next step.
- Click on Add Step and select the Conference feature.
How does it work?
- Call the phone number or the internal extension.
- Dial the four-digit password.
- When you are the first one in the room, you will hear a waiting tune.
- When someone enters the Conference, you will hear a sound, and you can start talking.
- When someone leaves the Conference, you will hear a different sound.
2nd Scenario: A Customer can be transferred into the conference room extension e.g 701
A customer calls in. You still need some information from a colleague, and the customer should be involved in this process. Using a conference call you can set up a three-way conversation with the customer, yourself and your colleague.
- Transfer the customer to the calling plan extension of the conference call. You enter the PIN code yourself before connecting.
- Call your colleague and ask him/her to join the conference.
- Then call the conference calling plan extension yourself and enter the admin pin.
- The three-way conversation has started
Have fun with the meeting!
- Most VoIP phones will allow you to have a conference call with three participants. This is a free Voys Freedom feature.
- The specific procedure to make a 3-way conference call is different for every VoIP phone. However, most phones will work in a way similar to the procedure described below, which is for the Yealink T21.
Updates
We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates
Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za