Call Groups

What is a Call Group?

If you need multiple destinations (VoIP phones, the App, Webphone, and/or mobile phones) to ring simultaneously, the call group function is your solution. This guide explains how to create a call group in admin and integrate it into your dial plan to activate the function.

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Admin: Creating a call group

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Dial Plan: Add a Call Group

FAQ

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What internal number should I assign to my call groups?

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Pressing 1 to accept this call is quite annoying. Can this be done differently?

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How do I ensure that only one phone rings at a time in a call group?

Related Pages

IVR Menu

Voicemail

Queue

Users: available the way you want to

Users: available the way you want to

Messages

Music on hold