You have put the customer on hold and are calling your colleague. Your colleague now wants to speak to the customer, and you want to transfer the call. However, this doesn't seem to be working. Read the following carefully to see if you are using the Webphone correctly to transfer the call.
Call forwarding
You can make calls using consultation or blind transfers. Do you want to inform a colleague about the call before transferring? Select Warm/Attended transfer. If the call needs to be transferred directly, select Cold/Blind.
- Warm transfer
During the call, press the Transfer button. Choose a colleague from the list of internal numbers or enter the number to which you want to transfer the call and press the call icon. When the second person answers, you can have a conversation that the first person will not hear. Then press Complete Transfer to transfer the first call.
- Cold transfer
Choose a colleague from the list of internal numbers or enter the number you want to transfer to and press the phone icon. The call will be transferred immediately.
- Complete the transfer
