Call recording
This help page provides an overview of the Call Recording module, allowing you to record and store important business conversations for training, compliance, or quality assurance. You can choose from three recording options:
- Selective Recording – choose specific calls to record.
- Incoming Calls – automatically record all incoming calls.
- Outgoing Calls – automatically record all outgoing calls.
Remember, legal compliance is crucial, so always inform callers that their conversations are being recorded.
Intelligence (optional)
Voys Intelligence can automatically provide transcriptions and summaries of your calls, helping you quickly find important information. Intelligence can be activated via Admin in Freedom and you can even connect it to your CRM! Read more about it here.
Three Ways to Record Calls
There are three ways to record calls: incoming, outgoing, and during an active conversation. You can also use a combination of these options.
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1. How to enable selective recording
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2a. Admin: how to record all incoming calls
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2b. Dial plan: How to add incoming call recording
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3. How to record all outgoing calls
You also want to use Voys Intelligence? Go to step 2 on this page.
FAQ
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Related Pages
Calls
Calls
Messages 
Messages
Set and modify your Dial Plan
Set and modify your Dial Plan
Voys Intelligence
Voys Intelligence