Call recording

This help page provides an overview of the Call Recording module, allowing you to record and store important business conversations for training, compliance, or quality assurance. You can choose from three recording options:

Selective Recording – choose specific calls to record.
Incoming Calls – automatically record all incoming calls.
Outgoing Calls – automatically record all outgoing calls.

Remember, legal compliance is crucial, so always inform callers that their conversations are being recorded.

Intelligence (optional)

Voys Intelligence can automatically provide transcriptions and summaries of your calls, helping you quickly find important information. Intelligence can be activated via Admin in Freedom and you can even connect it to your CRM! Read more about it here.