Audio Issues

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To understand how audio issues can occur, we must first understand how calls through VoIP (internet) work.

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Why Fibre is Best for VoIP? My colleague Alex wrote a blog about why Fibre is better for VoIP. Check the Article here

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Voys works with your network and the internet

We can’t do it alone

When your ISP (Internet Service Provider) receives your voice data from Voys, they begin the important job of carrying it across their network to your office.
They must ensure there’s enough capacity where they receive the data from Voys. Otherwise, call quality will suffer.

Finally, the call must travel into your office

In addition to congestion in your ISP’s network, your call quality can also be affected by the size of the ISP’s connection into your office, your network setup, and other in-office factors such as the number of connected devices.

Congestion on any portion of the end-to-end path will affect your call quality, especially at peak times

This can cause delay (latency) and choppy sound (jitter). When everything works well, you should get a smooth HD call experience. We explain a bit more about How Audio Work in the VoIP article, on the link below: