How can I set up extra measures to keep my telephone system safe?
My colleague,Alex, has written an easy to read article about this 😊
Stay Cyber Safe: Ten Tips to Hack-Proof Your VoIP Account
Dial out restrictions
- Prevent abuse by restricting an extension to only dial certain numbers.
- For instance, South African landlines and cell phones or not dial international numbers.
Do not use obvious passwords.
- Try to do a combination of characters, letters, etc
- Practice
Enable 2 factor authentication on Freedom
Fraud detection
- Voys automatically detects irregular call behavior.
- We do our best to notify you before your phone bill spirals out of control.
- Our fraud detection measurements work but they are not bullet proof, thus we encourage you to regularly change your passwords
Avoiding unwanted calls
- If you're being harassed by a person or company, you can set up a filter for that number.
- In the Dialplan leave the step after 'Meets conditions' empty to disconnect calls from this number.
Recording of calls
- It can be used to monitor calls for security in case of legal recourse and quality assurance of colleagues and target market and/or clientele.
- Legal aspect: Please note that you are responsible for the legal compliance of recording phone calls. This means that you have to inform the caller about recording their phone call.
- See more on Call recording.
I have feedback on your help pages!
Updates
We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates
Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za