Managing everything from a user account

We are currently working on improving our services. One of the major features we are working on is learning to work more from a user perspective. After all, you are calling colleagues, not just a device or an account. On this page, we provide an explanation of these changes.

• 1. Calling out from your user account
• What has changed now?
• I don't have a user account, or I share a Voip account, What now?
• How do I add my VoIP accounts to a user account?
• Enabling outbound calling from your user account
• 2. Setting Yourself to Do Not Disturb

1. Calling out from your user account

We use multiple internal numbers that are linked to the same colleague. These internal numbers can be divided into two types.

• VoIP-Accounts

Here, VoIP accounts are linked to devices, softphones, or even MS Teams accounts. You can find the VoIP accounts when you log in to Freedom and go to Admin.

• User Accounts

The user account is linked to you as a person through your email address. Within that user account, you have linked all your VoIP accounts (the Webphone, Phones, the App, Call Forwarding (Divert) to your mobile phone, etc.). The following VoIP accounts are linked to the user Linda.



You can find the User Accounts when you log in to Freedom under Admin.

What has changed now?

We no longer want the internal numbers of the VoIP Accounts to be displayed, but rather the user account that you have linked to your VoIP Account. We believe this will make it easier for you and your colleagues to be reachable and to easily switch between your devices.

Old situation. If you call a colleague now, your colleague will see the internal number of the VoIP account you are calling from, for example, 207 from the Webphone. Conversely, it may be that this colleague sees your 204 as the internal number of the Webphone when you call. If this colleague calls via the app once, you suddenly see 208 and your app becomes visible as 205.

New situation. Where previously VoIP-Accounts 202, 203, 204, and 205 were visible, you now see 601, 602, and 604 etc as internal numbers. These are the user accounts. It no longer matters which VoIP-Account (app, webphone, or device) you use for calling, you will always see your own personal internal number.

I don't have a user account, or I share a Voip account, What now?

As we have different propositions for our customers, it may be that you don't have a user account. We have thought about this. For these customers, the above new situation has not been automatically implemented, but a choice option has been added to set this up by themselves. If you don't have a user account or haven't linked any VoIP accounts to your user account yet, but would like to do so, Read on.

How do I add my VoIP accounts to a user account?

Firstly, it is important to have a user account and to have added your VoIP accounts to it. You can read how to do this below.

Enabling outbound calling from your user account

• Log in to Freedom.
• Click on Account in the top right corner.
• Click on Settings.
• Check the box below:
• Click on Save.

You can now make outbound calls from your user account.

2. Setting Yourself to Do Not Disturb

All of our devices are now compatible with the new DND synchronization. This means that if you set yourself to Do Not Disturb on one device, it will be synchronized with your other devices, even your desk phone, and call forwarding!

• If you put your user on Do Not Disturb in the app, it will also show on the webphone that you are on Do Not Disturb (and vice versa).

• If you use our app and have selected your desk phone as your active calling device, and you put yourself on "do not disturb", your desk phone will also not ring!
• Keep in mind that this is different from pressing the "do not disturb" button on your desk phone. Unfortunately, we cannot control this "do not disturb" button because it is not our product. However, the reverse does work.
• If you use the webphone and have an external call forwarding active to your personal phone number, a call will not be forwarded to your phone number if your user is on "do not disturb".
• If you share a call forwarding number with a colleague, this only works if both of you are on DND.
• Please note that this is different from pressing the do not disturb button on the desk phone. Unfortunately, we have no control over this do not disturb button because it is not our product. The reverse does work, however.

How can we help?