The difference between a VoIP- and a User account

Understanding VoIP and User Accounts

In your dial plan, VoIP accounts are assigned to specific devices (desk phone, Webphone, or app). Calls are directed to these devices unless they are set to Do Not Disturb (DND), turned off, or disconnected.

User accounts are assigned to individuals and allow them to choose their preferred device for receiving calls. Users can also forward calls to other numbers if needed and set their status to Not Reachable when they are unavailable.

This setup provides flexibility and efficiency in communication, enabling calls to be directed either to specific devices or to individuals based on their status.

FAQ

Related pages

Users: available the way you want to

Users: available the way you want to

Manage everything from your User Account

Manage everything from your User Account

Adding an extra user

Adding an extra user