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Admin: All Modules

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Common Issues

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Common Questions

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How can we help?
How can we help?
Users: available the way you want to

Users: available the way you want to

What can I do with a User account?

As a telephony user, you’re never idle. That’s why it’s important to choose how and where you can be reached.

With our product, you have flexibility in this regard. You can set your reachability on your desk phone, app, or Webphone, giving you the freedom to go wherever you like. And if you’re enjoying a Friday afternoon drink? Simply set yourself to completely unreachable.

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How can I fully utilize this user feature?

To get the most out of this user feature, we’ve provided all the essential information below to help you make full use of it.

The difference between a VoIP- and a User account
The difference between a VoIP- and a User account
Click 2 Dial Extension
Click 2 Dial Extension
Call groups
Call groups
Manage everything from your User Account
Manage everything from your User Account
Adding an extra user
Adding an extra user
The Webphone
The Webphone

FAQ

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I have set myself as available, but why isn't my phone ringing?
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Why is my phone ringing even though I’ve set myself to “unavailable”?
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How do I delete a user?
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My colleague is showing as 'green' but is actually not reachable. Why is this?
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Why can't I see on which device my colleague is available?
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How many VoIP-Accounts do you get with one user?
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How can I add more VoIP-Accounts to a user account?
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Where can I change my availability?
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How do you change the different User Rights?
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How can I be available for only my colleagues?

Related Pages

The Voys App
The Voys App
The Webphone
The Webphone

Need help? Call our team at 021 012 5000

or send an email to info@voys.co.za

Regulations and Compliance