How do I change my availability?
Available - I am available to take the callsDo not Disturb - I am not available to take the callsOffline
- Next to your username/email address, click the arrow
What’s Your status?
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In the image next to this, you are available on the Device you choose.
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- Click on the toggle next to available.
- Now, you are on Do Not Disturb (DND).
- You are not reachable to colleagues who want to call you internally or externally calls if you’re in the dial plan.
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- You are not on DND and are offline on the Webphone as a user.
- Reboot the webphone if this is and the PC
Where do you receive your calls?
Make the choice of where you will receive your calls
- App Means you will receive calls on the Voys App if you have set-on up already
- Webphone means the calls will be ringing on the Webphone
- Desk Phone means the calls will ring on your Desk phone
- Call Forwarding - Will divert calls to your cellphone or any number linked
To switch between the devices just click the one you wish to connect too
I have feedback on your help pages!
Updates
We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates
Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za