How to Configure Your Yealink Desk Phone e.g T33 G

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This manual will help you configure your Yealink Desk Phone for use with Freedom, our cloud-hosted PBX. The screenshots are from the T21P model. Other models will look slightly different, however, the settings will be the same.

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Configuration manual

Plug in the power supply unit.
Connect one end of the Ethernet cable to the modem/router/network point and the other to the ‘internet’ port on the back of the phone.
Wait for the phone to boot up. (top red light will stop flashing)
Press the ‘OK’ button to establish the current IP Address.
Copy the shown IP address in your web browser on your PC.
Press Enter
Fill in: Username: admin Password: admin
Click Enter

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The Admin password does not work. Use the username: voys and Password: freedom

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NOTE: If the phone has been used before, make sure you do a How to factory reset?

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Configuring VoIP account

Select the Account tab

Copy the settings that look like the screenshot below. The values for the fields in brackets ([ ]) correspond with the VoIP account details for the corresponding extension.

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Note: You can find the corresponding ‘Extension number’, ‘VoIP account ID’ and ‘Password’ in Freedom >> Admin >> VoIP Account

You can find the details on Freedom under

Admin
VoIP Account

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You will need:

Label: Internal extension number (e.g. 201)
Display Name: Internal extension number (e.g. 201)
Register Name: Account ID of the VoIP-account

(is visible in Freedom under Admin >> VoIP Account) e.g 20112345796 (see below)

User name: Account ID e.g 20112345796 (see below)
Password: Password of the VoIP-account

(is visible in Freedom under Admin >> VoIP Account) e.g CfFHpxAuhNdnsYp (see below)

Sip Server 1 : sip.voys.co.za

Enter on the phone as shown below:

Click ‘Confirm’
Register status should now say ‘Registering’ and then ‘Registered’

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Change the local SIP Port if you have more than one desk phone configured.

Go to the tab 'Settings'
Click 'SIP'

Make sure you give each extension in the network a unique Local SIP Port. For instance, 5071 for extension 201, 5072 for extension 202 etc.

Ensure that the Local SIP Port and TLS SIP Port are not the same. For example, if the Local SIP Port is 5061, change the TLS SIP Port to 5060.

Click ‘Confirm’

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Change the Time on the phone

Click Settings
Click Time and Date
Choose +2GMT on the Time zone

Your phone is now ready for use!

Troubleshooting:

If your phone is staying on "initializing" then the phone is fried. It could be due to the surges from load-shedding. If it is under warranty, take it back to your supplier to replace it.

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The phone is not registering

Reset the VoIP account password on Freedom
Change the transport type to be TCP
Change the port from default 6050 near the server to 6060

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Updates

We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates

Still, want to speak to a colleague?

Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za