Have I set up the app correctly in Freedom?

You've installed the app, but you're immediately running into problems. Nothing works. There might be an issue with the VoIP account you're using.

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You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'

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Have you taken over the account from a colleague?

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My colleague and I use the same user account.

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Are there known issues on our end?

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Is everything up to date?

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Are you calling via WiFi?

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Are you using Bluetooth on your phone?

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Enable Remote logging.

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Send feedback.

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I want to contact customer service to solve my problem.