Transferring a call with the Voys App
When there is an active call, it can be transferred to both internal and external destinations. This is always done as a 'warm transfer'. This means that you first have a private conversation with the person you want to transfer the call to.
You have a customer on the line and you want to transfer them.
- Press transfer.
- Enter the phone number you want to transfer to (this can be both an internal or external number).
- Press the green button.
- When the second person answers the call, you can have a conversation that the first person won't hear.
- Then press Merge calls.
- Your screen will now show that the call has been successfully transferred.
Back to the caller
Do you want to go back to the caller? You can hang up the consultation call.
