My incoming phone number is always my own business phone number
This help page addresses the issue where incoming calls display your own business phone number instead of the caller's number, affecting your ability to identify who is calling. The page covers the underlying causes including app connectivity issues and incorrect dial plan configurations, provides step-by-step instructions for adjusting caller ID display settings in Freedom's admin panel, explains how to properly configure your app within the dial plan instead of using your mobile number directly, and includes troubleshooting steps for app connectivity issues including software updates and network connectivity optimization.
Either your app is not responding (and it forwards the call to your mobile provider) or you have your mobile number listed in the dial plan. That mobile number then has a setting that shows you the dialed number (your own business number) instead of the caller's number. Read on to learn how to fix this.
