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NEW! Voys Intelligence

Freedom

Admin: All Modules

Webphone

Voys App

Common Issues

VoIP Phones

Softphones & Apps

Other Equipment

Integrations

Network

Billing & Prepaid

Common Questions

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The app only rings once

The app only rings once

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Due to iOS restrictions, our apps are limited in how they can run in the background. Therefore, when incoming calls arrive, we first need to send a message to wake up the app. If the app responds and registers in time, we forward the call to the app. These messages are processed by a new middleware component.

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Please note that an app responds slower than a desk phone. If your colleague answers quickly, your app might still ring once.

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Is everything up to date?
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Are you calling over WiFi?
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How can the iOS operating system be the cause of the problem?
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Is Screen Time enabled on your iPhone?
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The problem is not solved yet

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Need help? Call our team at 021 012 5000

or send an email to info@voys.co.za

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