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Admin: All Modules

Webphone

Voys App

Common Issues

VoIP Phones

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Common Questions

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When I try to call, I hear a 'number is not reachable' tone

When I try to call, I hear a 'number is not reachable' tone

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You're using the app for the first time or you've been using it already, but when dialing multiple phone numbers, you hear a tone indicating the number is not reachable. You know for sure these numbers are reachable from another device. It only fails when using the app.

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Are there any known issues on our side?
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Is everything up to date?
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Are you calling via WiFi?
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Are you using Bluetooth on your phone?
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Can you receive incoming calls?
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Are the calling permissions set correctly?
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The problem is not solved yet

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I want to contact customer service to solve my problem.

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