There is no audio at all
This help page addresses the complete absence of audio during calls when using the Voys app, whether with or without headsets connected. The page covers initial troubleshooting steps including checking for known service issues and system status updates, provides guidance on ensuring software is current through app reinstallation and phone updates, explains network connectivity testing by switching between WiFi and cellular data connections, and includes specific troubleshooting for Bluetooth interference that may affect audio functionality during calls.
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The problem is not solved yet
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