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I'm abroad and calling via the app doesn't work

I'm abroad and calling via the app doesn't work

I'm abroad and calling via the app doesn't work

This help page provides troubleshooting guidance for using the Voys app to make calls while traveling abroad for work. The page covers a systematic approach to resolving calling issues by first checking for known service problems, ensuring your app and phone are updated (including reinstallation steps and phone restarts), addressing potential Bluetooth interference, verifying correct number dialing, examining connectivity options (WiFi vs mobile data considerations for cost and reliability abroad), testing anonymous calls to identify country-specific regulations, and directing users to additional troubleshooting resources or customer support if the initial solutions don't resolve the calling problems.

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Are there any known issues on our side?
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Is everything up to date?
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Are you using Bluetooth on your phone?
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Are the phone numbers you're dialing correct?
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Are you using WiFi or Mobile data?
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Can you make anonymous calls?
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If the above solutions haven't helped.
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Still not resolved?

Contact us by scheduling an appointment using the button at the bottom right of this page.

Need help? Call our team at 021 012 5000

or send an email to info@voys.co.za

Regulations and Compliance