The customer cannot hear me

When I use the app with or without my headset, the customer cannot hear me.

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Are there known issues on our side?

Click here to see if your problem cannot be resolved yet and what we are working on.

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Is everything up to date?

Reinstall the app. This ensures you have the latest version, but also rules out other potential problems. Click here for step-by-step reinstallation instructions.
Does your phone have the latest update? If not, update your phone.
Restart your phone. Did this help?

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Are you calling via WiFi?

Try calling via 4G/5G. Is your problem resolved or does it work better? If so, we recommend calling via that network for better availability. Read here for more about the network.

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Are you using Bluetooth on your phone?

Turn off your Bluetooth. Does it work now? Read here for more information.

The problem is not solved yet

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Enable Remote logging.

Open the app.
Go to Profile.
Go to App preferences.
Scroll all the way down to Debugging.
Turn on Remote Logging.
Click Send under Send today's activity.

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Send feedback.

Make sure Remote Logging is enabled.
Click Send feedback.
Briefly describe your problem. For example:

'I can make outgoing calls with the app, but I can't receive incoming calls.'

Provide a few examples of when it happened with as specific date and time as possible. For example:

March 12 at 13:13 with phone number 0612345678.
Today at 13:15 with phone number 0678910112

Click on Send feedback.

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I want to contact customer service to solve my problem.

Make sure Remote Logging is enabled.
Note a few examples of when it happened with as specific date and time as possible. For example:

March 12 at 13:13 with phone number 0612345678.
Today at 13:15 with phone number 0678910112

If you'd like to troubleshoot the problem with us, please contact us.

Just click on the call icon in the bottom right corner of this page.