The connection disconnects during a call
This help page addresses the frustrating issue of call connections dropping unexpectedly during conversations, including situations where colleagues receive calls but nothing happens on your device. The page covers initial diagnostics to check for known service outages or platform-wide issues, provides systematic troubleshooting steps including app reinstallation and device updates to ensure optimal software performance, explains network connectivity testing by switching between WiFi and cellular connections to identify connection stability issues, and includes guidance on resolving Bluetooth-related interference that may cause call interruptions.
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The problem is not solved yet
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