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NEW! Voys Intelligence

Freedom

Admin: All Modules

Webphone

Voys App

Common Issues

VoIP Phones

Softphones & Apps

Other Equipment

Integrations

Network

Billing & Prepaid

Common Questions

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The app only rings once

The app only rings once

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Due to Android restrictions, our apps are limited in how they can run in the background. For incoming calls, we first have to send a message to wake up the app. If the app wakes up and responds in time, we forward the call to the app. These messages are processed by a new middleware component.

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Is everything up to date?
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Are you calling via Wifi?
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Phone setting: 'Always allow to run in the background'.
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I have a Huawei phone.
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Background refresh must be enabled.
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Why is iOS13 a step backward for our (and actually every) VoIP app?
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The problem is not solved yet

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Enable Remote logging.
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Send feedback.
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I want to contact customer service to solve my problem.

Need help? Call our team at 021 012 5000

or send an email to info@voys.co.za

Regulations and Compliance