I can't answer calls
This help page provides troubleshooting steps for users who are unable to answer incoming calls on their mobile app. The page covers initial diagnostic checks including verifying known service issues and ensuring all software is updated (app reinstallation, phone updates, and restarts), testing different network connections (switching from WiFi to 4G/5G) and disabling Bluetooth to identify interference issues, and advanced troubleshooting steps when basic solutions don't work, including enabling remote logging to capture diagnostic data, sending detailed feedback with specific examples of failed calls (dates, times, and phone numbers), and preparing comprehensive information before contacting customer service for personalized support.
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The problem is not solved yet
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