IVR

• First Upload your IVR messages to Messages by going to 'Admin' 
• Click on 'Messages' 
• Click Add ,'Name': Name your uploaded message, and
• under 'Audio file': Select Add audio file >> Save
• Now go to 'Admin' 
• Click on 'IVR' (under 'Advanced options')
• Click Add
• 'Name': Give your IVR a Name. (It is for your reference only)
• 'Timeout': Enter the number of seconds the caller has available to make a selection on the IVR
• 'Maximum attempts': Enter the number of times a caller can make an invalid selection on the IVR
• Select your 'Start message' (this will be the Welcome message); 'Incorrect message' (played when the caller makes an invalid selection) and 'Timeout message' (played when the Timeout time is exceeded).
• Click Save

• Click Edit dial plan
• Click add step
• Click on the drop-down menu in the first field and 
• Select IVR. Follow this by selecting the relevant IVR in the second field with a drop-down menu. 
• Save your updates for that step.

• Click on the 3 dots to update the Option step
• Click Edit
• Select an option number e.g. If it’s 1 for Sales then the number is 1 >> Add a step(s) so that calls can be routed to a destination i.e. a Call group, VoIP account, Fixed destination, Voicemail, etc.
• Click Save to add the step
• Repeat the 3 steps above for your other IVR options
• The 'Other/failed' option is for when the caller does not manage to supply the correct input in the given time and/or attempts.
• Save Dialplan

Please note: Options that are allowed are the numbers 1-9 and the symbols * and #