IVR Menu

What is an IVR?

Enhance your customer service with an IVR (Interactive Voice Response) system. This powerful tool allows callers to easily navigate your phone system by making selections through simple keypad entries. Ideal for directing calls to various departments, an IVR ensures your customers reach the right destination every time. Ready to streamline your call management? Follow these three steps to add an IVR to your dial plan.

‣

Step 1: Record audio file

‣

Step 2: Create the IVR menu in Admin

‣

Step 3: Add the IVR menu to the dial plan

FAQ

‣

How can I ensure that customers don't hear the IVR when we are closed?

‣

How can I set different opening hours for each option?

‣

How should I record the IVR message?

‣

What do the Timeout and Incorrect Messages options mean?

Related Pages

Call Groups

Variable caller name

Variable caller name

Pickup Group

Messages

Music on hold

Sounds

Variable Announcement

Variable Announcement