Logo
  • Home
  • Freedom
  • Voys App
  • Webphone
  • Phones
  • Get great support, join Voys!
Login to Freedom

Search

Home

NEW! Voys Intelligence

Freedom

Admin: All Modules

Webphone

Voys App

Common Issues

VoIP Phones

Softphones & Apps

Other Equipment

Integrations

Network

Billing & Prepaid

Common Questions

Login to Freedom

How can we help?
How can we help?
IVR Menu

IVR Menu

What is an IVR?

Enhance your customer service with an IVR (Interactive Voice Response) system. This powerful tool allows callers to easily navigate your phone system by making selections through simple keypad entries. Ideal for directing calls to various departments, an IVR ensures your customers reach the right destination every time. Ready to streamline your call management? Follow these three steps to add an IVR to your dial plan.

image
‣

Step 1: Record audio file

‣

Step 2: Create the IVR menu in Admin

‣

Step 3: Add the IVR menu to the dial plan

FAQ

‣
How can I ensure that customers don't hear the IVR when we are closed?
‣
How can I set different opening hours for each option?
‣
How should I record the IVR message?
‣
What do the Timeout and Incorrect Messages options mean?

Related Pages

Pickup Group
Pickup Group
Variable Announcement
Variable Announcement
Call groups
Call groups
Sounds
Sounds
Messages
Messages
Variable Callername
Variable Callername

Need help? Call our team at 021 012 5000

or send an email to info@voys.co.za

Regulations and Compliance