The phone rings and you do not see any information about the caller or additional information such as your company name or a long number (e.g. 174480001) on your display. The caller ID is not correct. Most likely, the Caller ID is not set up correctly in your device and/or VoIP account. To make changes, we first need to check the web interface of the device.
Retrieve the IP address of the device
- Press the ok button or
- Go to the phone's menu.
- Select Status.
Changing the Caller Header ID in the Web interface
- Go to Account.
- Next, select RPID-FROM.
Changing Caller Header ID in your VoIP account
The caller ID source on your device is now set correctly. Now we will set it up correctly for your VoIP.
- Go to freedom.voys.co.za and login with your username and password.
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Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to email@example.com