The phone rings and you do not see any information about the caller or additional information such as your company name or a long number (e.g. 174480001) on your display. The caller ID is not correct. Most likely, the Caller ID is not set up correctly in your device and/or VoIP account. To make changes, we first need to check the web interface of the device.
Retrieve the IP address of the device
- Press the ok button or
- Go to the phone's menu.
- Select Status.
- On a computer connected to the same network as the phone, enter the phone's IP address in a web browser.
- Log in with the username admin and password admin or username voys and password freedom.
- Go to the menu of the phone.
Changing the Caller Header ID in the Web interface
- Go to Account.
- Go to Advanced.
- Go to Caller ID Source.
- Next, select RPID-FROM.
- Then, press Confirm.
Changing Caller Header ID in your VoIP account
The caller ID source on your device is now set correctly. Now we will set it up correctly for your VoIP.
- Go to freedom.voys.co.za and login with your username and password.
- Go to Admin.
- Go to VoIP account.
- Choose the VoIP account that is assigned to your device.
- Select the Advanced (SIP) settings tab.
- Go to Caller ID Header.
- Set this to Remote-Party-ID SIP header.
- Test whether you can now only see the information of the caller.
Updates
We are constantly working on our platform and other products. If you want to stay informed of all updates, check for new updates
Still, want to speak to a colleague?
Can't quite figure it out or get it right? Call our Customer Happiness Team at 021 012 5000 or send an email to info@voys.co.za