Call recording
This help page provides a comprehensive guide to using the Call Recording module to record and store important business conversations for training, compliance, or quality assurance purposes. The page covers three different recording methods (selective recording for specific calls, automatic recording of all incoming calls, and automatic recording of all outgoing calls), detailed step-by-step setup instructions for each method including admin settings and dial plan configuration, how to listen to and download recorded conversations, information about call recording transcriptions, and troubleshooting guidance for common issues and questions about the recording feature.
Mastering Call Recording
With the Call Recording module, you can effortlessly record and store calls, providing a reliable record of all important conversations. Whether you need recordings for training, compliance, or quality assurance, our feature offers flexible options. You can choose to record incoming calls, outgoing calls, or select specific calls.
You can record calls in three ways
- Selective Recording: Choose specific calls to record.
- Incoming Calls: Automatically record calls received.
- Outgoing Calls: Automatically record calls made.
1. How to enable selective recording
2a. Admin: how to record all incoming calls
2b. Dial plan: How to add incoming call recording
3. How to record all outgoing calls
NEW! Call recording transcriptions
If you have call recordings enabled, you can use our call recording transcriptions. For more info, visit this page.
