Efficient Call Control
Under Calls, you'll find an overview of all your inbound and outbound calls. If you've activated 
Call recording , your recordings are here too.
Call History
- Go to Calls.
- On the left side, you'll see information about your calls. Like the image above.
- On the right side of your statistics, you can find the filters. Use these to easily filter the desired information.
You can filter by the following variables
- Start Date: Select the start date here.
- Start Time: Choose if you have a specific time in mind, in combination with the end time.
- End Date: Select the end date for your filter.
- End Time: Choose if you have a specific time in mind, in combination with the start time.
- Search Specific Phone Number: Search for a specific phone number or part of it.
- Call Direction: Choose to display only incoming, outgoing, or both types of calls.
- Recordings: Select whether you want to see only recorded calls, calls without recordings, or both.
- Totalize On: Choose from the options: none, caller, called to, customer, and account/called number. You can view totals by selecting the account/called number here. This allows you to see how many calls were made per account or phone number. The "Number" column shows how many calls are included, and the "Call Time" column displays the total duration of these calls. Columns like date/time are left empty in the list because a row may consist of multiple calls with different dates.
How to Export a Call List?
To download the data from your call list, follow these steps:
- Click the Export button at the top right.
- Select the desired date range for the calls you want to export.
- Click Save to begin the download.
- Once the export starts, a notification will appear at the top saying: “The export process has been started. When ready, the file will be available on the download page under ‘Calls’.”
- To download the export, go to the download page by clicking Account > Billing > Downloads in the top right corner.
FAQ
We retain your call data for one year. If you need to keep it for a longer period, you can use Webhooks to manage and store your data.
We only store call data in the call list for one year. For data retention beyond this period, consider using Webhooks to keep your data longer.
The call time begins from the moment the call is picked up, either when you answer the call, when the customer is in the queue, or when they hear a voicemail. Waiting time is calculated from the create-status (when a dial plan receives a call) to the bridge (when the call is picked up) or an ended/hangup status. The voicemail beep isn't considered a bridge.
Exporting large amounts of data, especially over extended periods, can be resource-intensive. Limiting the export range helps ensure that the system remains responsive and reliable for all users. Some users call a lot in a month, which can significantly increase the volume of data to be processed and exported.
If you need more detailed data beyond what's included in the export, consider the following:
- Review Call History: Use the filters available in the Calls section to refine and view specific call data within the one-year retention period.
- Export Limitations: Remember that you can only export data for a maximum of 31 days at a time. If you need data from multiple months, you will need to perform separate exports for each month.
- Webhooks: For extended data retention and more detailed tracking, utilize Webhooks. Webhooks can help you capture and store call data beyond the one-year limit.
- Call Notifications: For real-time updates and alerts about your calls, check the Call Notifications section. This page provides information on how to configure and manage call notifications, which might help you track calls more effectively and stay informed about call activity.
this is your own customer number, as shown on the invoices and in the dashboard of your freedom portal.
This is identical to the company name as visible in Freedom
This shows either the VoIP account ID, or the phone number you're calling with or being called on.
The date and time when the call was initiated. Also called the created-time.
Here you can find the direction in which the call went
The number of calls. This is always 1, except when you group the data yourself for further analysis.
The duration is the time between when the call is answered and when it ends.
This includes all steps between the "Answered" and "time-ended"
- Answered: the call is picked up by a device. The call begins
- In-progress: the call is in progress.
- time-ended: time when the call ends.
- This could be because someone answers
- all devices are busy
- no one answered
- the call failed due to technical reasons
- the caller hung up before anyone could answer
- or a caller disconnects while in the queue.
Here you can see which phone number or VoIP account initiated the incoming or outgoing call.
Here you can see which phone number or VoIP account received the incoming or outgoing call.
This provides more information about the destination. Such as the country code, whether it's a special number, or a mobile number.
The waiting time starts:
For voicemail, the waiting time includes the total duration of the call. This is because with voicemail, there is no switchover to an external device.
- From when the call starts (Time-Created) until the call is answered,
- If no one answers, or it goes to Voicemail: From when the call starts until the time-ended.
