How do I change my outgoing phone number?

What is a CLI?

The outgoing number, also called CLI, is the number you call with and what the person you are calling sees displayed on their screen.

If you have only one phone number under your account, our system automatically selects this number, so you don't need to do anything.

If you have multiple numbers and want to use just one number for outgoing calls, set up a main number.

Log in to Freedom
Click in the menu bar on Admin
Click on Phone number
Select the correct phone number under Main number.
Click on Save.

Changing outgoing number in Voys Complete (customer since August 10, 2021)

Log in to Freedom
Go to Admin in the menu bar
Click on Users
Click on the user whose outgoing numbers you want to modify.
Click on outgoing calls, there are two options.
Select 'Use the same outgoing phone number for all phones' if you want all your accounts to call out with the same number.
Then select at 'Outgoing phone number' the phone number you want to display.
Under 'Outgoing name' enter the name you want to display when making internal calls, or leave this empty.
Select 'Use different outgoing phone numbers per phone' if you want to call out with different numbers on different accounts.
Now specify per 'device' which 'outgoing phone number' you want to use for outgoing calls.

If you became a customer before August 10, 2021 and want to set different outgoing numbers per device, follow the steps below.

Log in to Freedom
Go to Admin in the menu bar
Click on VoIP account
Click on the VoIP account (extension) for which you want to change the outgoing number.
In the Outgoing number field, enter the number you want to display when making outgoing calls and click 'Save'. If you want to call anonymously, check 'suppress outgoing number'.
Done! Test it by calling your own mobile phone.

Note: You can only display a number that is linked to your Voys account.

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To change your outgoing phone number

VoIP Desk Phones

What is a CLI?

The outgoing number, also called CLI, is the number you call with and what the person you are calling sees displayed on their screen.

If you have only one phone number under your account, our system automatically selects this number, so you don't need to do anything.

If you have multiple numbers and want to use just one number for outgoing calls, set up a main number.

Log in to Freedom
Click in the menu bar on Admin
Click on Phone number
Select the correct phone number under Main number.
Click on Save.

Changing outgoing number in Voys Complete (customer since August 10, 2021)

Log in to Freedom
Go to Admin in the menu bar
Click on Users
Click on the user whose outgoing numbers you want to modify.
Click on outgoing calls, there are two options.
Select 'Use the same outgoing phone number for all phones' if you want all your accounts to call out with the same number.
Then select at 'Outgoing phone number' the phone number you want to display.
Under 'Outgoing name' enter the name you want to display when making internal calls, or leave this empty.
Select 'Use different outgoing phone numbers per phone' if you want to call out with different numbers on different accounts.
Now specify per 'device' which 'outgoing phone number' you want to use for outgoing calls.

If you became a customer before August 10, 2021 and want to set different outgoing numbers per device, follow the steps below.

Go to Admin in the menu bar

Click on VoIP account

Click on the VoIP account (extension) for which you want to change the outgoing number.

In the Outgoing number field, enter the number you want to display when making outgoing calls and click 'Save'. If you want to call anonymously, check 'suppress outgoing number'.

Done! Test it by calling your own mobile phone.

Note: You can only display a number that is linked to your Voys account.

‣

How do I change my outgoing phone number?

What is a CLI?

To change your outgoing phone number

Related Pages

How do I change my outgoing phone number?

What is a CLI?

To change your outgoing phone number

Related Pages