Without Two-Step Verification, anyone could access your account

Secure your Freedom account with two-Step verification

Two-step verification — also known as two-factor authentication (2FA) — adds an extra layer of protection to your Freedom account. After logging in with your username and password, you'll be asked to enter a unique, time-based code generated by an app like Google Authenticator or Authy. This second step ensures that only you can access your account, even if your password is compromised.

Below, you'll find step-by-step instructions to set up two-step verification in Freedom.

What is (currently) not possible?

• Forcing two-step verification for all colleagues
• Remembering two-step verification for each used device, so you do not have to perform two-step verification each time you log in from the same device
• Setting up or changing two-step verification for other colleagues
• Using the API (which requires logging in to Freedom) when two-step verification is set up for your User

FAQ

Related Pages

Common Issues

Common Issues

The Voys App

The Voys App

iOS App

iOS App

Queue Statistics

Queue Statistics

Billing Information

Billing Information

Freedom: Your first time

Freedom: Your first time

Opening hours | Advanced

Opening hours | Advanced

Pickup Group

Pickup Group

The difference between a VoIP- and a User account

The difference between a VoIP- and a User account

Calls

Calls

VoIP Trunk: Setup my own PBX

VoIP Trunk: Setup my own PBX

VoIP account

VoIP account

Android App

Android App

Fax Outbound

Fax Outbound

Encrypted Calling: Keep hackers out of your conversations

Encrypted Calling: Keep hackers out of your conversations

Click 2 Dial Extension

Click 2 Dial Extension

IVR Menu

IVR Menu

Variable Announcement

Variable Announcement

Call-me-now

Call-me-now

Call groups

Call groups

Sounds

Sounds

Messages

Messages

Listen in

Listen in

Call recording

Call recording

Users: available the way you want to

Users: available the way you want to

Queue

Queue

Fixed/Mobile: forwarding your business calls

Fixed/Mobile: forwarding your business calls

Variable Callername

Variable Callername

Manage everything from your User Account

Manage everything from your User Account

Set and modify your Dial Plan

Set and modify your Dial Plan

Opening hours | Basic

Opening hours | Basic

Whatsapp

Whatsapp

Call notifications

Call notifications

Account & Access

Account & Access

Music on hold

Music on hold

Conference

Conference

Webhooks

Webhooks

Adding an extra user

Adding an extra user

Costs and Subscription

Costs and Subscription

Always allow the webphone audio playback

Always allow the webphone audio playback

Phone Number

Phone Number

Freedom: The Dashboard

Freedom: The Dashboard

Caller ID lookup

Caller ID lookup

Voicemail

Voicemail

Admin: where the magic happens

Admin: where the magic happens

Grandstream Options

Grandstream Options

ZyXEL 660

ZyXEL 660

Other VoIP phone

Other VoIP phone

Call Connection issues with my Webphone

Call Connection issues with my Webphone

Zyxel P2812

Zyxel P2812

Feedback on Voys Support AI

Feedback on Voys Support AI

Host server list Voys

Host server list Voys

Snom Options

Snom Options

Setup your Fanvil

Setup your Fanvil

Fanvil Options

Fanvil Options

Setup your Snom

Setup your Snom

Alcatel

Alcatel

Alcatel Setup

Alcatel Setup

Polycom Options

Polycom Options

Setup your Aastra

Setup your Aastra

Gigaset Options

Gigaset Options

Webphone becomes inactive when away from laptop

Webphone becomes inactive when away from laptop

Integrations

Integrations

App Issues

App Issues

Other Issues

Other Issues

Equipment

Equipment

SIP (Session Initiation Protocol)

SIP (Session Initiation Protocol)

Modems & Routers

Modems & Routers

Why isn’t the Voys app working on my Huawei?

Why isn’t the Voys app working on my Huawei?

VoIP Phone Systems

VoIP Phone Systems

Connecting your ATA to your Fax Machine

Connecting your ATA to your Fax Machine

ATA’s

ATA’s

My business phone number is flagged as a spam number

My business phone number is flagged as a spam number

Automatically get call transcriptions using N8N

Automatically get call transcriptions using N8N

How to Detect and Fix Double NAT Issues

How to Detect and Fix Double NAT Issues

I’m having trouble with Spam callers calling me

I’m having trouble with Spam callers calling me

The wrong company name shows

The wrong company name shows

Slack for Missed Calls

Slack for Missed Calls

Call Waiting

Call Waiting

Video Calls

📺

Video Calls

SonicWall

SonicWall

SIP response codes

SIP response codes

SpeedTouch - Thomson

SpeedTouch - Thomson

Webhook examples

Webhook examples

Telephone for macOS

Telephone for macOS

SIP ALG

SIP ALG

Panasonic KX-TGP500

Panasonic KX-TGP500

Linksys SPA942

Linksys SPA942

Linksys WRT610N disable SIP ALG

Linksys WRT610N disable SIP ALG

My Panasonic was used to be setup by KPN

My Panasonic was used to be setup by KPN

KPN Experiabox

KPN Experiabox

Panasonic KX-TGP600

Panasonic KX-TGP600

Linksys SPA2102

Linksys SPA2102

Netgear

Netgear

Click-2-Dial with Outlook or MS Business Contact Manager using SIPTAPI

Click-2-Dial with Outlook or MS Business Contact Manager using SIPTAPI

Phone Issues

Phone Issues

Temporary Redirect

Temporary Redirect

Moving, what do I need to do?

Moving, what do I need to do?

Webphone Issues & Questions

Webphone Issues & Questions

Network Settings and Security

Network Settings and Security

Without Two-Step Verification, anyone could access your account

Without Two-Step Verification, anyone could access your account

Using your headset to control calls with our Webphone

Using your headset to control calls with our Webphone

Cisco SPA122

Cisco SPA122

Gigaset PRO Maxwell series

Gigaset PRO Maxwell series

Gigaset IP PRO PBX

Gigaset IP PRO PBX

Audio Issues

Audio Issues

Gigaset DX800A

Gigaset DX800A

FreePBX

FreePBX

Call Notification Subscription API

Call Notification Subscription API

Draytek routers

Draytek routers

Gigaset N510 IP Pro

Gigaset N510 IP Pro

Hubspot chat integration

Hubspot chat integration

Ghostcalling: strange numbers (100, 101, 1001)

Ghostcalling: strange numbers (100, 101, 1001)

Custom or Complete Package

Custom or Complete Package

Email for missed calls with Zapier

Email for missed calls with Zapier

API-token

API-token

Bria Solo

Bria Solo

Asterisk

Asterisk

Alarm System

Alarm System

SIP settings for VoIP Telephony

SIP settings for VoIP Telephony

CID CLI Asterisk

CID CLI Asterisk

Optimizing audio codecs for the best VoIP experience

Optimizing audio codecs for the best VoIP experience

Alcatel IP301G

Alcatel IP301G

Android's built-in VoIP capabilities

Android's built-in VoIP capabilities

CLI / CID / DID what is it?

CLI / CID / DID what is it?

Panasonic

Panasonic

AI Settings

AI Settings

VoIP Desk Phones

VoIP Desk Phones

Grandstream

Grandstream

Cisco

Cisco

Aastra

Aastra

Fanvil

Fanvil

Polycom

Polycom

Gigaset

Gigaset

Yealink Devices

Yealink Devices

Softphones & Apps

Softphones & Apps

Odoo Softphone

Odoo Softphone

Snom

Snom

Dial plan extensions: dial plan backup or making dial plan more organized

Dial plan extensions: dial plan backup or making dial plan more organized

Setting up your availability via the Voys app

Setting up your availability via the Voys app

The audio stutters

The audio stutters

I cannot make outgoing calls

I cannot make outgoing calls

I'm not seeing all my (missed) calls

I'm not seeing all my (missed) calls

Filter Function

Filter Function

I can't answer calls

I can't answer calls

Aastra Options

Aastra Options

I don't see my company name on my app as I have set it in the dial plan

I don't see my company name on my app as I have set it in the dial plan

Telephone Hybrid

Telephone Hybrid

Outgoing numbers

Outgoing numbers

The app keeps crashing

The app keeps crashing

Unifi Talk

Unifi Talk

Why can't I make calls to +31(0)612345678?

Why can't I make calls to +31(0)612345678?

The connection drops during a call

The connection drops during a call

When I try to call, I hear a 'number is not reachable' tone

When I try to call, I hear a 'number is not reachable' tone

Headsets

Headsets

The app only rings once

The app only rings once

I can't answer calls

I can't answer calls

Update: Adding, editing and deleting shared contacts in the app

Update: Adding, editing and deleting shared contacts in the app

Setup your Gigaset

Setup your Gigaset

Yealink Desk Phone Functions

Yealink Desk Phone Functions

Counterpath Bria

Counterpath Bria

I can't hear the customer

I can't hear the customer

Transferring a call with the Voys App

Transferring a call with the Voys App

Update: Notification for unstable call quality

Update: Notification for unstable call quality

The connection disconnects during a call

The connection disconnects during a call

Android Native VoIP Client

Android Native VoIP Client

My headset is not working

My headset is not working

My Voys app doesn't work (properly) when I have Bluetooth enabled.

My Voys app doesn't work (properly) when I have Bluetooth enabled.

You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'

You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'

Telephone - Softphone for macOS

Telephone - Softphone for macOS

My customer hears an echo

My customer hears an echo

My colleagues can't see me in the app

My colleagues can't see me in the app

Bubble: Connect your phone system with your CRM-ERP

Bubble: Connect your phone system with your CRM-ERP

My incoming phone number is always my own business phone number

My incoming phone number is always my own business phone number

I hear a voice announcing the phone number I'm calling or that's calling me

I hear a voice announcing the phone number I'm calling or that's calling me

I have taken over the app account from a colleague

I have taken over the app account from a colleague

My customer hears an echo

My customer hears an echo

Starting a call

Starting a call

Setup your Polycom

Setup your Polycom

There is no audio at all

There is no audio at all

3CX

3CX

Cisco SPA112

Cisco SPA112

My microphone and/or headset is not working

My microphone and/or headset is not working

Call Through

Call Through

I can't make outgoing calls with 4G

I can't make outgoing calls with 4G

The customer cannot hear me

The customer cannot hear me

I have taken over the app account from a colleague

I have taken over the app account from a colleague

Have I set up the app correctly in Freedom?

Have I set up the app correctly in Freedom?

My colleagues can't see me in the app

My colleagues can't see me in the app

How to set up Bubble?

How to set up Bubble?

Billing & Prepaid Information

🇿🇦

Billing & Prepaid Information

I have downloaded the app, but it doesn't work.

I have downloaded the app, but it doesn't work.

I can't make outgoing calls

I can't make outgoing calls

Plantronics

Plantronics

Improve call quality

Improve call quality

The customer cannot hear me

The customer cannot hear me

I can't see all my (missed) calls

I can't see all my (missed) calls

Setup your Grandstream

Setup your Grandstream

I can't make outgoing calls with 4G

I can't make outgoing calls with 4G

How do I set up my Cisco (or Linksys)?

How do I set up my Cisco (or Linksys)?

Zoiper

Zoiper

My Voys app doesn't work (properly) when Bluetooth is enabled.

My Voys app doesn't work (properly) when Bluetooth is enabled.

Yealink Headset WH62

Yealink Headset WH62

MicroSip softphone

MicroSip softphone

I'm not receiving incoming calls

I'm not receiving incoming calls

Audio stuttering

Audio stuttering

Yealink Wireless Phones (Base Station) Setup

Yealink Wireless Phones (Base Station) Setup

How do I change my outgoing phone number?

How do I change my outgoing phone number?

Changing caller ID for mobile forwarding

Changing caller ID for mobile forwarding

2N Helios IP Uni (doorbell)

2N Helios IP Uni (doorbell)

You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'

You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'

I can't transfer calls

I can't transfer calls

Recent Calls

Recent Calls

How to Ensure a Stable Network for VoIP

How to Ensure a Stable Network for VoIP

I have a problem with my Yealink

I have a problem with my Yealink

Algo SIP Alerter

Algo SIP Alerter

I have a issue with my Yealink Handset

I have a issue with my Yealink Handset

Yealink Headset WH66

Yealink Headset WH66

My colleagues and I use the same user account

My colleagues and I use the same user account

I'm not receiving incoming calls

I'm not receiving incoming calls

Have I set up the app correctly in Freedom?

Have I set up the app correctly in Freedom?

FRITZ!Box

FRITZ!Box

Profile

Profile

Cisco Functions

Cisco Functions

Make the Voys app work only via mobile data

Make the Voys app work only via mobile data

Contacts List

Contacts List

How do I set up my Yealink desk phone?

How do I set up my Yealink desk phone?

Improving Call Quality

Improving Call Quality

IP-PBX Static Connection

IP-PBX Static Connection

There is no audio at all

There is no audio at all

Linphone

Linphone

Setting up Groundwire

Setting up Groundwire

I can't hear the customer

I can't hear the customer

When I try to call, I hear a "number is not reachable" tone

When I try to call, I hear a "number is not reachable" tone

My headset is not working

My headset is not working

The app only rings once

The app only rings once

I'm abroad and calling via the app doesn't work

I'm abroad and calling via the app doesn't work

Tiptel

Tiptel

Yealink DECT Functions

Yealink DECT Functions

ROBIN-Integration

ROBIN-Integration

The app keeps crashing

The app keeps crashing

My colleagues and I are using the same user account

My colleagues and I are using the same user account

Setting up Two-Factor Authentication in Freedom

Setting up Two-Factor Authentication in Freedom

My incoming phone number is always my own business phone number

My incoming phone number is always my own business phone number

Configuring an IP-PBX (trunk)

Configuring an IP-PBX (trunk)

Managing users in Callto365

Managing users in Callto365

I have a problem with my Cisco

I have a problem with my Cisco

Ms Teams Admin Setup Guide

Ms Teams Admin Setup Guide

Microsoft Teams integration with Voys

Microsoft Teams integration with Voys

Import contacts

Import contacts

Fax inbound

Fax inbound

Firewall configuration

Firewall configuration

Audio problems on the laptop (Webphone) or your desk phone

Audio problems on the laptop (Webphone) or your desk phone

The Webphone

The Webphone

Unwanted Phone Activity

Unwanted Phone Activity

Statistics

Statistics

VIP pincode

VIP pincode