Panasonic KX-TGP500
Introduction
This page contains the settings for the Panasonic KX-TGP500. Click here for the KX-TGP600 settings. Depending on the firmware, some settings may be located in a different place or page.
Setting up VoIP account
To access the web interface of the base station, you first need to check the IP address of the base station and enable the web interface. You do this via the handset, and these are the steps to do it:
- Connect your device to the same network as your computer.
- Open the menu of your device and then go to IP Service -> Network Settings -> IP Settings. You will see the IP address of the device here.
- Turn on the web interface on the device. You can do this in the menu under IP Service -> Network Settings -> Web Function -> On.
- Log in to the web interface of the phone by entering the IP address in the address bar of your browser.
- Username: admin
- Password: adminpass
Specifically for our customers in the Netherlands If you have a KPN device, you need to 'clear' it, otherwise the KPN settings will be loaded and the existing settings will be overwritten when you restart the base station. Click here to go through those steps.
- Go to SIP Settings - Line 1
- Enter sip.voys.co.za in the following fields:
- Registrar Server Address
- Proxy Server Address
- Presence Server Address
- Outbound Proxy Server Address
- Service Domain
- Enter the 'Account ID' in the following fields:
- Phone Number
- Line ID
- Authentication ID
- Set 'Enable DNS SRV lookup' to 'Yes'
- Click on Save
- Go to VoIP Settings - Line 1
- Set 'DTMF Type' to 'Outband'
- Set 'Supports RFC 2543' to 'No'
- Set the 'CODEC Settings' in the order below
- Click on Save
FAQ
If your phone is stuck on "initializing," this is normal when the phone is trying to register itself. However, if it stays stuck for a long time, it means it hasn’t connected to our platform. Here are the common scenarios and solutions:
If this is the first time you’re setting up the phone:
- Double-check the manual: Make sure you’ve followed every step and filled in all the necessary fields correctly.
- Still not working? If the phone was previously used with another provider, it may need to be reset. Follow the manual again after resetting it to make sure the setup is correct.
- If that doesn’t help, you may need to contact the previous provider to release the phone so it can connect to our platform.
If your phone was working fine before but is now stuck on “initializing”:
- Unplug and restart the phone: Pull the plug out and plug it back in. This often resolves connection issues, especially if there was a temporary network glitch or provider update.
- Still stuck? Try accessing the phone’s web interface by entering its IP address in a browser. If you can access it, check the settings to see if anything is wrong.
- Still nothing? If it won’t restart or connect, there’s a chance the phone is damaged and may need replacing.
If your Panasonic phone is stuck on "initializing," it’s likely damaged — possibly due to power surges from load-shedding. If it’s still under warranty, contact your supplier for a replacement.
Related pages
