Other VoIP phone

First, determine if your device is brand new or has been used previously.

I have a brand-new device

Proceed to step 2.

I have a used device from the previous telecom provider or bought second-hand

Make sure to perform a factory reset on the device. This will clear any old settings that might interfere with connecting to our platform.

Note: Some previous telecom providers may restrict factory resets without releasing the device. Ensure that the reset has been completed to avoid potential delays.

To configure your device, you’ll need to access its web interface by following these steps:

• Ensure Internet Access: Make sure your phone is connected to the internet.
• Connect to the Same Network: Use a laptop or computer connected to the same network as your device.
• Locate the IP Address: Find the device’s IP address, which is usually listed under system settings as IPv4 or IPv6.
• Find Default Login Credentials: Check the device’s manual or look online for the default username and/or password.
• Access the Web Interface: Open a web browser and enter the IP address in the format https://192.168.1.1 (replace with your actual IP address).
• Login: You’ll see a login screen where you need to enter the username and password. In some cases, you may directly access the web interface.

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Having trouble? Here are some tips

Web interface is not accessible:

• Grant Permission: Some devices require enabling the web interface access within the device settings. Check the device's manual or online resources to see if you need to enable web access.
• Device Manual: Look up the device’s manual or online documentation for instructions on how to enable or troubleshoot web interface access.

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Can’t find the IP address.

This indicates an issue in your internet setup. Here's what you can do.

• Direct Connection Test:
• Connect Directly: Plug the internet cable directly into the router from the phone.
• Check IP Address: If the phone obtains an IP address, the issue might not be with the router. If it does not, contact your internet provider for support.
• Check IP Settings:
• Static vs. DHCP: Ensure the phone is set to use DHCP to allow the router to assign an IP address automatically. If it’s set to a static IP, change it to DHCP.
• Test Additional Devices:
• Reconnecting Devices: Reconnect any intermediate devices like switches. If the phone works when directly connected but not through additional devices, one of those devices might be causing the issue.
• Try a Different Network:
• Alternative Network: Test the phone on another network to determine if the issue is with your current network setup.
• Check for Network Conflicts:
• Unique IPs: Ensure each device on your network has a unique IP address. Restart your router and phone to refresh network settings.
• Verify Router Configuration:
• Router Settings: Check that your router is configured correctly to assign IP addresses and is not blocking the phone. Look for any firewall or security settings that might affect connectivity.
• Consult Documentation:
• User Manual: Refer to the phone’s user manual or support documentation for network settings and troubleshooting tips.

Receiving a "No Access" Message When Entering IP Address in Browser:

• Network Configuration:
• Same Network: Ensure your computer and phone are on the same network. If a network administrator has configured the network to block certain accesses, seek their assistance.
• Browser Warnings:
• Security Warning: Browsers may warn about potential security risks. You can usually bypass this warning by confirming you understand the risks, provided you trust your network.
• Try a Different Browser:
• Alternative Browsers: If you encounter issues with one browser, try accessing the web interface using a different browser.

If these troubleshooting steps do not resolve the issue, please contact your IT company for further assistance.

Now that you’re logged into your phone’s web interface, it’s time to link the phone to the correct VoIP account. Follow these steps to complete the connection:

Access VoIP Account Details:

• Go to VoIP Accounts.
• Locate the VoIP account you want to connect. The connected user will be listed in the second row.
• For example, "201" can be used as your display name, making it easy to identify the internal number of the phone.
• In the third row, find your Account ID, and in the fourth row, the password. You will need these details to configure the phone.

Configure Your Phone:

• Some phones require you to enable the line or account you are setting up.
• Access the web interface of your phone and locate these settings. Below are some common phone models and where to find the necessary options:
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Aastra
• Go to Global SIP settings.
• Enter the Phone number, Caller ID, and Authentication name (Account ID).
• Input the Password.
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Cisco or Linksys
• Look for Subscriber Information.
• Enter Display Name (e.g., 201), Password, and Auth ID (Account ID).
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Gigaset
• Navigate to Settings > Telephony > Connections and press Edit.
• Set the Connection Name or Number (e.g., 201), Display Name (e.g., 201), Authentication Name and Username (Account ID), and Authentication Password.
• Set Outbound Proxy Mode to Never.
• Verify the settings in Number Assignment.
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Grandstream
• Go to Accounts > Account 1 > General Settings.
• Set Account Active to Yes.
• Enter Account Name (e.g., 201), SIP User ID, and Authentication ID (Account ID).
• Input the Authentication Password.
• Set DNS Mode to SRV under Network Settings.
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Panasonic
• Go to Line 1 settings.
• Enter Line ID, Authentication ID (VoIP Account ID), and Authentication Password.
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Polycom
• Access Simple Setup > SIP Line Identification.
• Enter Address and Authentication User ID (VoIP Account ID), and Authentication Password.
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Snom
• Find settings under the Login tab.
• Enter Display Name (e.g., 201), Account (Account ID), and Password.
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Yealink or Tiptel
• Go to the Account tab.
• Set Label (e.g., 201), Display Name (e.g., 201), Register Name (Account ID), Username (Account ID), and Password.
• Save Your Settings: Make sure to save the changes to apply the configuration.

Your phone is now successfully connected to the designated VoIP account.

With your phone connected to the correct user, the next step is to register it with our platform. Follow these instructions to complete the registration.

• Register the SIP Server with the following details:
• Server Host/Proxy: ha.voys.nl (for sip.voys.co.za)
• Port: 6060
• Transport/SIP Protocol:
• Grandstream: TLS/TCP
• Polycom: UDP
• Other Phones: DNS NAPTR
• Server/Subscription Expires: 1800 seconds
• Enable Outbound Proxy Server: Use the same host and port as above.
• Save the Settings: Ensure you save your configurations to apply them.

Your phone should now be registered and connected to our platform. If you encounter any issues or need further assistance, please consult the device manual or contact our support team.

To ensure optimal performance of your device, make the following additional configurations:

• Audio/Codec: Set to PCMA (G711.a) to ensure high-quality audio.
• UDP Keep-alive Interval: Set to 15 seconds to maintain a stable connection.
• RPort: Enable this setting to ensure proper handling of NAT (Network Address Translation) traversal.
• Date & Time: Configure the date and time according to your company's local time. If your device supports it, use an NTP (Network Time Protocol) server for automatic updates.
• Local SIP Port: Assign a unique local SIP port for each phone if you're using multiple devices. For example:
• If your account ID is 123400007, you can set the Local SIP Port to 5067 (5060 + last digits of your VoIP account ID). This helps in differentiating each phone on the network.
• Save the Settings: Ensure you save all your configurations.

Testing Your Device:

• Make an outgoing call to verify that the phone functions correctly.
• Call your phone number to check if it rings properly.

Note: Ensure your phone is included in the dial plan to route calls correctly.