Optimizing outbound caller name: Displaying your business name and preventing spam labels

With this action, the number will be listed for free in the phone directory and with number information services. This will help other companies to connect your information to the business phonenumber. You can determine where each number is registered. The number can of course also remain private.

• Log in to Freedom.
• Click on Account in the top right.
• Go to Administration.
• Click on Directory Listing.
• Click on Add.
• Enter the company name that you want to be visible in the phone directory.
• Specify which address should be associated with this phone number.
• Enter the phone number or phone numbers that you want to have in the directory.
• Specify how you want your number to be published.
• Click on Save.

The number will appear in the next phone directory and will be available from number information services within a month.

Go to https://www.mijnnummervermelding.nl/ to register your phone number and company name. This will help other companies to connect your information to the business phone number.

Smart Call is a built-in spam protection feature developed by Samsung (and used on some OnePlus and other Android phones). It uses a database of user-reported spam numbers to alert people when an incoming call might be unwanted. If your business number has been flagged — even just a few times — it may start showing up as “Spam likely” or “Scam alert” on these phones. Unfortunately, this happens automatically and without direct involvement from your telecom provider.

While Smart Call mainly runs on Samsung devices, similar call protection features also appear on other Android phones using Google’s Phone by Google app, and certain carriers may layer their own filtering over it as well.

Solution

• As a solution for Android, you can fill out the Hiya form and create a ticket so they can resolve the issue.
• On a OnePlus device, you need to adjust a setting on the phone itself. Caller ID must be disabled. The solution may vary depending on the model of the device.

Truecaller is a popular third-party app used worldwide for caller ID and spam blocking. It relies heavily on crowdsourced data, meaning that if multiple users report your number as spam, Truecaller may flag your business number for others — even if those reports were incorrect or made in error. Unfortunately, we have no control over how Truecaller displays your number. However, we’ve read that you can make sure that your business will be cleared if you contact them and update your business profile.