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Using the call transcription api with N8N
You can use N8N (or other automation tools) to automatically grab the call transcription, and write it to somewhere else. You can process it further by using an AI, or you can mail it, slack it, write it to your CRM. The possibilities are endless. In this guide we make an example basic workflow, that gets the call transcription, and uses the Slack API to write it to Slack. The Slack API part is not documented, since it’s not part of our own product.
Technical knowledge = required When all Prerequisites are met, you can start building. This guide can act as a reference for building your own automasition. We do not provide support in building your own instance.
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Prerequisites
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Webhook: Listen to call notifications
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If: status = ended && reason=completed, proceed.
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Set counter = 0
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Wait 1 min
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Extract call_id
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HTTP request: API call transcription
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On succes: Process the data / write the data to anywhere
Error handling: transcription is not ready after 1 min
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Counter++
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If counter = less or equal to 15 - go to “wait 1 minute-node”
FAQ
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Related Pages
Call recording 
Call recording
Call notifications
Call notifications
Voys Intelligence
Voys Intelligence