n8n: log call recordings, transcripts and summaries

Check that you have these in place:

• Voys Intelligence and call recording, both switched on. Both are paid options.
• Call notifications in Freedom, and a basic idea of how they work.
• A working n8n instance.
• Accounts for the tools in the template: Slack, HubSpot and Anthropic (for Claude).
• A basic understanding of APIs, in particular our call transcription API and the APIs of the tools you want to connect.

Sounds technical? It is, a little. But once it runs, you don't have to think about it again.

Download the template and import it into n8n. Open a new workflow, click the three dots at the top right and choose Import from File.

📎 call-intelligence-template.json

You'll now see five grey boxes. Each box is one part of the workflow. You can read what they do under "Inside the workflow".

In this node (webhook) we will listen to call notifications by sending the data from freedom to our N8N instance. For doing this, you need to add the link from N8N in the call notifications in Freedom. This way, all call notifications for all numbers and all calls (outgoing + incoming) will be send to N8N).

The automation downloads the recording straight from the Voys API, and that needs a token.

• Open the workflow in n8n
• Click the Download recording node
• Authentication: Generic credential type
• Generic auth type: Bearer auth
• Bearer auth: create new
• Give it a name, and copy your token from your person settings in freedom in the Bearer token field

Open the workflow in n8n and you'll see five grey boxes. Here's every node in them, in order.

1 Route by event

• Listen to call notifications — the webhook. Catches every call event Voys sends: ringing, hang-up, recording, transcript, summary.
• Switch — reads status and picks a lane. ringing and in-progress stop here on purpose.

2 Recording → Slack

• Download recording — fetches the WAV from the Voys API. Retries a few times, because a recording isn't always ready the instant a call ends.
• Upload recording to Slack — drops that audio file straight into the channel.

3 Transcript → Claude

• Send to Claude — hands the transcript text to Claude and asks for the dates, names, numbers and action items.

4 Remember who called

• Extract customer number — works out which side of the call is the customer: the number we dialled on outbound, the number that called us on inbound.
• Store call number — saves that number against the call_id, so the other lanes can find it later.

5 Post & log to HubSpot

• Build event — the meeting point. All three lanes arrive here, and it writes one Slack message and one note, whichever event triggered it.
• optional: post call id and notify call recording is ready — posts that message to Slack.
• Look up call number — takes the call_id and finds the phone number that step 4 parked.
• Find HubSpot contact — searches HubSpot for a contact with that number.
• Get contact's company — follows that contact to the company they belong to.
• Create HubSpot note — writes the note onto that company's timeline.