An overview of the main features in the Voys Webphone. Missing something? Let us know via the ‘Give us feedback’ button in Freedom.
- Setting your availability
- What’s your status?
- Colleagues availability
- Dialer
- Making a call
- Transferring a call
- How to transfer a call
- What happens next?
- Ongoing calls
- Active Call Options
- Contacts
- Edit a shared contact
- Delete a shared contact
- Recents
- Options in the recent call list
- Queues
- Settings
- App & Interface Settings
- Call & Number Management
- Audio & Hardware
- Availability & Notifications
- Support
- Log out
- Related Pages
Setting your availability
- Open the Webphone.
- Tap your name.
What’s your status?
Available
You’re available on the app and can receive calls.
Available for colleagues only
You’re available on the app and can receive calls, but only for your colleagues.
Do not disturb
- Tap Do not disturb.
- You won’t receive internal calls from colleagues.
- To become available again, tap Available.
Offline
You are offline.
Available, but not on the Webphone
If you want to receive calls on a different device or VoIP account instead of the Wephone:
- Tap one of the other destination options.
- You can choose from all destinations linked to your user account. If a destination is missing, you can add it in your user account.
- You’re still reachable internally via the app by your colleagues.
Want to switch between destinations for incoming calls? Set yourself up as a user in the dial plan.
Colleagues availability
Under Dialer → Colleagues you can see your colleagues and their availability at a glance:
Use the toggle at the bottom to show all colleagues. Enter their name or internal number to quickly find them and see their status.
Dialer
Making a call
You can start a call from:
- Colleagues
- Accounts
- Shared contacts.
- The numeric Keypad.
Press Recents on the right if you want to call a number back.
Transferring a call
You can easily transfer an active call to either an internal colleague or an external number. The Webphone supports two types of transfers:
- Warm Transfer (Attended): You speak with the receiving person before completing the transfer.
- Cold Transfer (Blind): You transfer the call directly without speaking to the receiving person first.
How to transfer a call
- During an active call, click Transfer.
- Select your preference: Warm Transfer or Cold Transfer.
- Enter the phone number or the name of the person you want to transfer the call to.
- Start the call to this person.
What happens next?
- If you chose Cold Transfer: As soon as the receiving person’s phone starts ringing or they pick up, the call is transferred automatically. Your Webphone will immediately return to the dialer dashboard.
- If you chose Warm Transfer: When the second person answers, you can speak to them privately—the original caller is placed on hold and cannot hear you. Once you are ready, click Complete Transfer to connect the two parties. Your Webphone will then return to the dialer dashboard.
If you are in a warm transfer and decide to call a different person instead, the first person you tried to transfer to will be disconnected (kicked out) as soon as you start the new call.
Ongoing calls
The Ongoing Calls section in the Webphone gives you full control over your active conversations. When you are in a call, you will see a live dashboard with several options to manage the conversation.
Active Call Options
- Keypad (DTMF): Open the dialer during a call to enter numbers (for example, when navigating an external phone menu or entering a PIN code).
- Mute: Silence your microphone so the caller cannot hear you. You can still hear them.
- Transfer: Forward the caller to an internal colleague or an external number (via a Warm or Cold transfer). Which is explained here.
- Hold: Place the caller on hold. They will hear your company's hold music, and you can freely make another call or consult a colleague. Do you want to add music? You can learn about that in the No access module.
Contacts
These are the shared contacts and are visible to all your colleagues.
Add a shared contact:
- Tap Add shared contact.
- Fill in the contact details.
- Tap Save.
Do you use Google Contacts? Try 
Edit a shared contact
- Hover with the mouse over the contact.
- Tap the blue icon.
- Press Edit.
- Update the details.
- Tap Save.
Delete a shared contact
- Hover with the mouse over the contact.
- Tap the blue icon.
- Press Edit.
- Tap Delete, then confirm.
Recents
In the recent calls list, you can switch between three views:
- All activity linked to your user account: calls directed to you.
- Missed calls only: all missed calls that linked to your user account.
- Webphone calls only: all missed calls that linked to your Webphone account.
Options in the recent call list
When you hover over a call, you’ll see some icons. These are the options:
The green phone icon: You can call back this number by pressing this icon.
Yellow documents icon: You can copy this phone number.
Blue audio visualizer bars: Toggle call details. To get a summary of the conversation you’ve had. This function works if you enable it. Read here how to activate it: 
Voys Intelligence
Blue plus icon: Add this contact directly to your shared contact list.
Queues
If you are using a queue in your dialplan, you can see here how many customers are in the queue. Read more about the 
Queue or how to 
Set and modify your Dial Plan
Settings
The Voys Webphone is highly customizable, allowing you to tailor it entirely to your daily workflow. Here is a breakdown of everything you can manage within the settings menu:
App & Interface Settings
- Install as an App: You can install the Webphone directly onto your laptop to use it as a standalone desktop app for quicker access and more stability.
- Language Preferences: Easily switch the language of your Webphone interface.
- Dark Mode: Switch between light and dark themes to reduce eye strain.
- Webphone Version: Check the current version of your Webphone to ensure you are up to date.
Call & Number Management
- Change Outgoing Number: Select which of your company numbers is displayed when you make an outbound call.
- Switch VoIP Accounts: If you manage multiple companies, you can easily switch between different VoIP accounts. This ensures you always call customers back using the correct company identity.
- Temporary Redirect: Quickly set up a temporary forward to redirect your incoming calls to another number when you are away. How to set up a
Temporary Redirect - Quick Links to Freedom: Access direct links to the Freedom platform to instantly modify your dial plan or update your business opening hours.
Audio & Hardware
- Audio Settings: Adjust your general sound preferences to ensure crystal-clear conversations.
- Headset Configuration: Select your preferred headset and run a quick check to make sure it is connected and working properly.
Availability & Notifications
- Prevent Sleep Mode: Keep your laptop awake! As long as the Webphone is visible on your screen, your laptop won't go to sleep, ensuring you never miss an important call.
- Filter Colleagues: Toggle your colleague list to only show team members who are currently online.
- Notification Pop-ups: Enable or disable desktop pop-up notifications for incoming calls and alerts.
Note: Only use this function if you are absolutely sure that no unauthorized people or outsiders can access your laptop while you are away from it.
Support
Check out our comprehensive Help Center for quick answers and tutorials. Can't find what you're looking for? Our support team is always here to help!
Log out
Log out out from the Webphone.
Related Pages
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