Combining Opening hours modules

Public holidays are easy to handle with Basic — set them once and forget about them. But in the summer, holiday schedules tend to get more unpredictable. That's where Advanced comes in handy alongside Basic. Read how to create the modules here:

Opening hours | Basic

Opening hours | Advanced

Adding opening hours to your dial plan

• Log in to Freedom.
• Go to Dial plans.
• Click the phone number where you want to add the opening hours.

Step 1: Add Opening hours | Basic

• Make sure you're in edit mode (click Edit dial plan if needed).
• Make sure one step is open. Click Add step or Edit if that's not the case.

• Click the first dropdown menu.
• Select Opening hours | Basic.
• Make sure your regular opening hours are set in this module.
• Click Confirm.

Step 2: Add Opening hours | Advanced

Now add Opening hours | Advanced above the Basic step to define exceptions — like a team outing, a meeting, or any other time you don't want to be reachable.

• Click Add step above the Opening hours | Basic step.
• Click the first dropdown menu.
• Select Opening hours | Advanced.
• Choose the right module.
• Important: select Move steps below to 'Does not match'. This ensures your existing steps only apply when the exception period is not active.
• Click Confirm.

You now have Opening hours | Advanced on top of Opening hours | Basic in your dial plan.

Step 3: Add call groups, messages, voicemails, call forwarding and more

Your modules are set up — now it's time to fill them in.

During opening hours: Add the steps that should be followed when you're open. Think of a call forwarding to your mobile, a call group of colleagues, or maybe a welcome message first — or all three in a row.

Outside opening hours: Let customers know you're closed. Add a message with your opening hours, or a voicemail where they can leave their details. You can also add an IVR menu with an urgent option.

Public holidays: Fill in what should happen during the times you've set. If you have multiple modules, use clear titles — that way you'll always know which message, voicemail, or forwarding belongs where.

When you're done, click Save changes. Your dial plan is ready to use.

Need to unexpectedly close for a day? Use the Temporary Redirect

Your team doesn't all celebrate the same public holidays. By adding multiple Opening hours | Basic schedules to your dial plan, you can make sure everyone's covered.

Read how to create an Opening hours | Basic module in Freedom here.

Adding opening hours to your dial plan

• Log in to Freedom.
• Go to Dial plans.
• Click the phone number where you want to add the opening hours.

Step 1: Add one Opening hours | Basic module

• Make sure you're in edit mode (click Edit dial plan if needed).
• Make sure one step is open. Click Add step or Edit if that's not the case.
• Click the first dropdown menu.
• Select Opening hours | Basic.
• Choose the module with your regular opening hours.
• Click Confirm.

Step 2: Add more opening hours modules

You now have one module in place. This is the moment to add all your other opening hours modules. Make sure the module with your regular opening hours always comes last.

• Click Add step above the regular opening hours module.
• Click the first dropdown menu.
• Select Opening hours | Advanced.
• Choose the right module from the next dropdown.
• Set Move steps below to Does not match.
• Click Confirm.
• Repeat these steps until all your Opening hours | Advanced modules are in your dial plan.

Step 3: Add call groups, messages, voicemails, call forwarding and more

During opening hours: Add the steps that should be followed when you're open. Think of a call forwarding to your mobile, a call group of colleagues, or a welcome message first — or all three in a row.

Outside opening hours: Let customers know you're closed. Add a message with your opening hours, or a voicemail where they can leave their details. You can also add an IVR menu with an urgent option.

Public holidays: Fill in what should happen during the times you've set. Use clear titles for each module so you always know which message, voicemail, or forwarding belongs where.

When you're done, click Save changes. Your dial plan is ready to use.

Need to unexpectedly close for a day? Use the Temporary Redirect .

Want different messages or voicemails ready to go at specific times or on specific days? Combining Opening hours | Basic and Advanced gives you the flexibility to play the right message at the right moment.

Read how to create an Opening hours | Basic module in Freedom here.

Adding opening hours to your dial plan

• Log in to Freedom.
• Go to Dial plans.
• Click the phone number where you want to add the opening hours.

Step 1: Add one Opening hours | Basic module

• Make sure you're in edit mode (click Edit dial plan if needed).
• Make sure one step is open. Click Add step or Edit if that's not the case.
• Click the first dropdown menu.
• Select Opening hours | Basic.
• Choose the module with your regular opening hours.
• Click Confirm.

Tip: Not sure which module has your regular hours, or haven't set them up yet? Pick one and click Confirm. You can adjust it later by clicking Save changes and then clicking the module.

Step 2: Add more opening hours modules

• Click Add step above the regular opening hours module.
• Click the first dropdown menu.
• Select Opening hours | Advanced.
• Choose the right module from the next dropdown.
• Set Move steps below to Does not match.
• Click Confirm.
• Repeat these steps until all your Opening hours | Advanced modules are in your dial plan.

Step 3: Add call groups, messages, voicemails, call forwarding and more

During opening hours: Add the steps that should be followed when you're open.

Outside opening hours: Let customers know you're closed. Add a message with your opening hours, or a voicemail where they can leave their details. You can also add an IVR menu with an urgent option.

Specific time slots: Fill in what should happen during the times you've set. Use clear titles for each module so you always know which message, voicemail, or forwarding belongs where.

When you're done, click Save changes. Your dial plan is ready to use. Need to unexpectedly close for a day? Use the Temporary Redirect

With the Temporary redirect feature, you can instantly forward all phone numbers — including their underlying dial plans — to a single destination. Note: at this time, it's only possible to redirect to a voicemail.

Temporary Redirect