- I can’t make outgoing calls
- My customer hears an echo
- You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'
- My colleagues can't see me in the app
- I can't answer calls
- My incoming phone number is always my own business phone number
- The connection disconnects during a call
- My colleagues and I use the same user account
- Improve call quality
- My Voys app doesn't work (properly) when Bluetooth is enabled.
- I have taken over the app account from a colleague
- There is no audio at all
- I can't see all my (missed) calls
- The customer cannot hear me
- I'm abroad and calling via the app doesn't work
- I'm not receiving incoming calls
- The app only rings once
- The app keeps crashing
- I can't hear the customer
- Android Native VoIP Client
- I can't make outgoing calls with 4G
- Have I set up the app correctly in Freedom?
- The audio stutters
- My headset is not working
- When I try to call, I hear a "number is not reachable" tone
- The problem is not solved yet
- Related Pages
I can’t make outgoing calls
You are using the app for the first time or you already have it in use, but you can't make outgoing calls. Follow the questions below step by step to see if we can solve the problem.
Are there any known issues with our service?
Click here to see if your problem cannot be solved for now and what we are working on.
Is everything up to date?
- Reinstall the app. This ensures you have the latest version, but also helps eliminate other potential problems. Click here for step-by-step reinstallation instructions.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Did this help?
Are you calling via WiFi?
Try calling via 4G/5G. Is your problem solved or does this work better? If so, we recommend calling via that network for better reachability. Go to Improve call quality for more tips.
Are you using Bluetooth on your phone?
Turn off your Bluetooth. Does it work now? Read My Voys app doesn't work (properly) when Bluetooth is enabled, for more information.
Are call permissions enabled for your app?
- Login to Freedom with an Admin account.
- Go to Admin.
- Go to VoIP-Account.
- Check the box for your VoIP account for the app:
- Were you trying to call an international number? In this example, that was the problem. It's not checked.
- Check the correct call accesses.
- Click Apply.
- Now try making a call. Did it work?
My customer hears an echo
A handful of customers have reported that their customers always hear an echo during phone calls made with the app. At this moment, we cannot pinpoint the exact cause of this problem. This is partly because we have not been able to reproduce the issue ourselves. We have paused our investigation into the root cause, but we would still like to hear from you if you experience this problem.
Temporary solution
There is a way to remove the echo during the call.
- Turn on the speaker during the call.
- The customer will no longer hear an echo.
We understand that this can be very frustrating. If you're looking for another way to make calls, please contact us. We're happy to help you find a solution.
You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'
This help page addresses the error message "You don't have an app account. This means you cannot receive incoming calls in Voys" and provides comprehensive solutions to resolve this VoIP account connectivity issue. The page explains what this error means, outlines the necessary steps to create and link a VoIP account to your user account, covers the process for users with complete accounts who need to activate mobile app functionality, and includes guidance for users who prefer not to use a VoIP account, ensuring all users can successfully configure their calling capabilities within the Voys platform.
What this means
This message means that no VoIP account is linked to your user account. Without a VoIP account, you cannot make calls via our platform or over the internet.
I don't want to use a VoIP account.
Read here.
How do you add a VoIP Account?
- Log in Freedom.
- Go to Admin.
- Go to VoIP account.
- Click on add (If you don't have an add button, continue reading at 'How do you add a VoIP Account with a complete account').
- Enter a description for example 'App account'.
- Check if the outgoing number is correct.
- Set the correct call permissions.
- Click on save.
- Continue reading at 'How do you link a VoIP account to your user account?'.
How do you link a VoIP account to your user account?
- Log in to Freedom.
- Go to Admin.
- Go to Users.
- Click on the email address that you use for your app account.
- Go to the Telephony settings tab.
- Go to App account.
- Select the correct VoIP account.
- Scroll down and click save.
- You have now linked a VoIP account to your app account. Delete the app and download it again. Now it should work.
How do you add a VoIP Account with a *complete account*?
- Log in Freedom.
- Go to Admin.
- Go to Users.
- Click on the email address that you use for your app account.
- Click on the Incoming calls tab (if you don't have this, you should be at 'How do you add a VoIP Account').
- Click activate next to Mobile app.
- Click on save.
- You have now linked a VoIP account to your app account. Delete the app and download it again. Now it should work.
My colleagues can't see me in the app
You are not visible in your colleagues' app. Your colleagues should log out and log back in to the app. If all goes well, you should then be visible to that colleague.
I can't answer calls
This help page provides troubleshooting steps for users who are unable to answer incoming calls on their mobile app. The page covers initial diagnostic checks including verifying known service issues and ensuring all software is updated (app reinstallation, phone updates, and restarts), testing different network connections (switching from WiFi to 4G/5G) and disabling Bluetooth to identify interference issues, and advanced troubleshooting steps when basic solutions don't work, including enabling remote logging to capture diagnostic data, sending detailed feedback with specific examples of failed calls (dates, times, and phone numbers), and preparing comprehensive information before contacting customer service for personalized support.
Are there known issues on our end?
Click here to check if your problem can't be resolved right now and what we're working on.
Is everything up to date?
- Reinstall the app. This ensures you have the latest version, but also helps rule out other potential issues. Click here for a step-by-step guide to reinstall it.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Did this help?
Are you calling via WiFi?
Try calling via 4G/5G. Is your problem resolved or does this work better? If so, we recommend calling via that network for better availability. Read Improve call quality to learn more about the network.
Are you using Bluetooth on your phone?
Turn off your Bluetooth. Does it work now? Read My Voys app doesn’t work (properly) for more information.
My incoming phone number is always my own business phone number
Either your app is not ringing (and it's forwarding the call to your mobile provider) or you have your mobile number set up in the dial plan. That mobile number then has a setting that shows you the dialed number (your own business number) instead of the caller's number. Read on to learn how to solve this.
I want to make sure that when calls come in on my mobile number, I see the customer's number and not our number.
- Log in to Freedom.
- Click on Admin.
- Choose Fixed/Mobile.
- For Caller ID Forwarding choose Caller's number.
- Click Save at the bottom of the page.
- You will now see the customer's number.
I want to add my app to the dial plan instead of my mobile number.
- Log in to Freedom.
- Click on Dial Plans.
- Click on your business phone number.
- If your mobile number is listed, click on Modify Dial Plan.
- Click modify next to your mobile number.
- Change fixed/mobile to User or VoIP-Account.
- Choose your email address or your app VoIP-Account.
- Click Save.
- Click Save Changes.
- Your app is now in the dial plan.
But why isn't my app ringing?
This can have several causes. Follow the steps below to see if this resolves the problem.
Is everything up to date?
- Reinstall the app. This ensures you have the latest version, but also helps eliminate other potential issues. Click here for step-by-step reinstallation instructions.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Has this helped?
Are you calling via WiFi?
Try calling via 4G/5G. Is your problem resolved or does this work better? If so, we recommend calling via that network for better availability. Read here for more about the network.
The connection disconnects during a call
This help page addresses the frustrating issue of call connections dropping unexpectedly during conversations, including situations where colleagues receive calls but nothing happens on your device. The page covers initial diagnostics to check for known service outages or platform-wide issues, provides systematic troubleshooting steps including app reinstallation and device updates to ensure optimal software performance, explains network connectivity testing by switching between WiFi and cellular connections to identify connection stability issues, and includes guidance on resolving Bluetooth-related interference that may cause call interruptions.
Are there known issues on our side?
Click here to see if your problem cannot currently be solved and what we are working on.
Is everything up-to-date?
- Reinstall the app. This ensures you have the latest version, but also helps to solve other possible issues. Click here for step-by-step instructions on reinstalling.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Has this helped?
Are you calling via WiFi?
Try calling via 4G/5G. Is your problem solved or does this work better? If yes, we recommend using that network for better availability. Read here for more about the network.
Are you using Bluetooth on your phone?
Turn off your Bluetooth. Does it work now? Read here for more information.
My colleagues and I use the same user account
The app is not designed to be shared with a colleague or multiple colleagues in combination with calling. This could lead to problems.
What happens if you log in at the same time and want to make calls?
This is possible, but as soon as you use the app, it checks if you are logged in multiple times. It will automatically log out the other apps. This only happens if you have registered a VoIP account.
Making calls with an app cannot work well in combination with multiple colleagues. Taking turns being logged in can work, but this doesn't provide any guarantee. We therefore recommend using a separate account for each colleague.
I want to log in at the same time, but we don't want to make calls with the app.
Making calls with an app cannot work well in combination with multiple colleagues. If you don't connect a VoIP account to the app, you can use the app to adjust availability. For example, by switching between mobile numbers or devices when you take turns being on duty.
Improve call quality
With the Voys app, you make calls through your smartphone's internet connection, either via 4G/5G or WiFi.
The network
With the Voys app, you make calls through your smartphone's internet connection, either via 4G/5G or WiFi. Using 4G/5G is strongly preferred for the best call quality, as WiFi is often simply less reliable.
Calling via WiFi
This might sound a bit strange, as many people are used to the idea that WiFi is the fastest and most reliable option. For watching videos, downloading photos, and similar activities, this is indeed true. But a phone call is different because it's a direct connection.
When your smartphone is connected to a WiFi network, the app automatically uses it. In most cases, this works fine, but sometimes it can cause issues with call quality. With a WiFi connection, calls are more likely to stutter, have delays, or drop completely. The app can't do anything about this. However, you can fix it by switching to 4G/5G.
This can happen even if you have a very fast and well-functioning WiFi network.
Turn off WiFi
We therefore recommend using the app with 4G/5G. If you notice that your call quality is poor, turn off your WiFi connection. The call will automatically switch to 4G. You can do this during an ongoing call, on both Android and iOS phones.
We understand that some customers lose audio when switching from WiFi to 4G/5G and vice versa. If this happens, turn on remote logging and use the feedback button in the app as explained below. This allows us to investigate what's causing the issue.
My Voys app doesn't work (properly) when Bluetooth is enabled.
You've discovered that when you turn off Bluetooth, your app suddenly works properly. On this page, you can find out if there's a solution to use your app while having Bluetooth enabled.
I have a Galaxy Watch connected to my phone.
Is your Galaxy Watch updated to the latest version? Here's how to do it.
Does your watch have the latest update? Then make sure you turn off call answering.
- Go to the settings of your phone.
- Go to Connections.
- Go to Bluetooth.
- Press the settings button next to your Galaxy Watch.
- Uncheck that you want to receive phone calls.
I have a smartwatch connected to my phone.
The smartwatch might accidentally take over your audio when our app connects with your customer. Follow the steps below to ensure this doesn't happen again.
- Turn Bluetooth off or disconnect your smartwatch from your phone.
- Have someone call your app.
- Does it work? Then the issue was with the smartwatch connection combined with using our app.
- End the call.
- Reconnect your smartwatch to your mobile or turn Bluetooth back on.
- Have someone call your app again.
- If all goes well, it will work now.
You can also configure your watch settings to prevent it from answering calls from the Voys app.
I have taken over the app account from a colleague
If you take over an app account from a colleague, it may not work immediately. Make sure you follow the steps below to determine if this resolves the issue.
Are there multiple users linked to your App VoIP-Account?
- Log in Freedom
- Go to Admin
- Go to VoIP-Account
- Check the VoIP account where you see your email address and where it also says (App) in parentheses. Are there multiple users linked?
Yes
Make sure that you become the only linked user.
- Go to Admin.
- Go to Users.
- Click on the email address that is also linked to your app account.
- Go to the Telephony settings tab.
- Go to VoIP-accounts.
- Deselect your app account.
- Click Save.
- Delete the app and download it again. Now it should work.
No, continue reading.
Have you arranged a new password?
- Go to Freedom
- Click on Forgot password.
- Enter your email address that is known to us.
- Click on Reset my password.
I'm not receiving any email
- Is the email in your Spam folder?
- Is the email in your unwanted mail?
- Did you enter the correct email address?
- Not sure which email address is being used? Continue reading below.
There is no audio at all
When I call a customer or have answered a call, there is a connection but there is no audio.
Are there any known issues on our side?
Click here to see if your problem cannot be solved for now and what we are working on.
Is everything up to date?
- Reinstall the app. This ensures you have the latest version, but also rules out other possible problems. Click here for step-by-step instructions on reinstalling.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Did this help?
Are you calling via WiFi?
Try calling via 4G/5G. Is your problem resolved or does this work better? If so, we recommend calling via that network for better reliability. Read here for more about the network.
Are you using Bluetooth on your phone?
Turn off your Bluetooth. Does it work now? Read here for more information.
I can't see all my (missed) calls
Solution
- Open the app.
- Go to Profile.
- Go to App preferences.
- Go to Recents.
- Check Show tab with all calls.
- Go to Recents at the bottom of the page.
- You now have two tabs: Personal and All.
- In All you can now see all your calls.
The customer cannot hear me
When I use the app with or without my headset, the customer cannot hear me.
Are there any known issues on our side?
Click here to check if your problem cannot be solved at this time and what we are working on.
Is everything up to date?
- Reinstall the app. This ensures you have the latest version, but also rules out other possible problems. Click here for step-by-step instructions on reinstalling.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Did this help?
Are you calling via WiFi?
Try calling via 4G/5G. Is your problem resolved or does this work better? If so, we recommend calling via that network for better reliability. Read here for more about the network.
Are you using Bluetooth on your phone?
Turn off your Bluetooth. Does it work now? Read here for more information.
I'm abroad and calling via the app doesn't work
This help page provides troubleshooting guidance for using the Voys app to make calls while traveling abroad for work. The page covers a systematic approach to resolving calling issues by first checking for known service problems, ensuring your app and phone are updated (including reinstallation steps and phone restarts), addressing potential Bluetooth interference, verifying correct number dialing, examining connectivity options (WiFi vs mobile data considerations for cost and reliability abroad), testing anonymous calls to identify country-specific regulations, and directing users to additional troubleshooting resources or customer support if the initial solutions don't resolve the calling problems.
Are there any known issues on our side?
Click here to see if your problem cannot be resolved at the moment and what we're working on.
Is everything up to date?
- Reinstall the app. This ensures you have the latest version and also helps rule out other potential issues. Click here for step-by-step instructions on reinstalling.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Did this help?
Are you using Bluetooth on your phone?
Turn off your Bluetooth. Does it work now? Read here for more information.
Are the phone numbers you're dialing correct?
Have a colleague try making a call or use something other than the Voys app. Make sure you're dialing the number correctly.
Are you using WiFi or Mobile data?
Using WiFi abroad is often more cost-effective, especially in countries outside Europe. However, we cannot guarantee that the app will always work on WiFi, even in the Netherlands. It's worth checking if this might be the source of the problem. If the issue is with the WiFi, try getting a local SIM card. Does it work now?
Can you make anonymous calls?
Try making an anonymous call. If this works, it could be due to regulations in that country. You can contact us so we can investigate whether that's the case.
If the above solutions haven't helped.
Check the list above. Is your problem among them? Read there what else you can do.
I'm not receiving incoming calls
Your colleague is receiving calls, but nothing is happening on your end.
Are there any known issues on our side?
Click here to check if your problem can't be resolved at this time and what we're working on.
Is everything up to date?
- Reinstall the app. This ensures you have the latest version, but also rules out other potential issues. Click here for step-by-step reinstallation instructions.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Did this help?
Are you calling over WiFi?
Try calling over 4G/5G. Is your problem resolved or does it work better? If so, we recommend using that network for better availability. Read here for more information about the network.
Are you using Bluetooth on your phone?
Turn off your Bluetooth. Does it work now? Read here for more information.
I have a Huawei phone.
Due to trade restrictions, Huawei phones do not support Google Push Notifications. This is why incoming calls don't work on Huawei devices.
Phone setting: 'Always run in the background'.
Due to Android restrictions, our apps are limited in how they can run in the background. Therefore, for incoming calls, we first need to send a message to wake up the app. If the app does this and reports back in time, we'll forward the call to the app. The messages for this are processed by a new middleware component.
This often ensures that incoming calls are more reliable. However, there are also device-specific issues. That's why you can enable 'Always run in the background' on Android. This allows the app to respond quickly enough to the notification with minimal battery usage.
- Open the app.
- Click on settings.
- Go to Calling.
- Turn on Always run in the background.
- The slider is now positioned to the right and can no longer be turned back.
I took over the account from my colleague
The app only rings once
Due to Android restrictions, our apps are limited in how they can run in the background. For incoming calls, we first have to send a message to wake up the app. If the app wakes up and responds in time, we forward the call to the app. These messages are processed by a new middleware component.
Please note that an app responds slower than a desk phone. If your colleague answers quickly, your app might still ring once.
Is everything up to date?
- Reinstall the app. This ensures you have the latest version, but also helps to rule out other potential issues. Click here for step-by-step reinstallation instructions.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Did this help?
Are you calling via Wifi?
Try calling via 4G/5G. Has your problem been resolved or does it work better? If so, we recommend calling via that network for better reachability. Read here more about the network.
Phone setting: 'Always allow to run in the background'.
Due to Android restrictions, our apps are limited in how they can run in the background. For incoming calls, we first have to send a message to wake up the app. If the app wakes up and responds in time, we forward the call to the app. These messages are processed by a new middleware component.
This often ensures that incoming calls are more reliable. However, there are also device-specific factors. That's why on Android you can enable 'Always allow to run in the background'. This allows the app to respond quickly enough to notifications while using minimal battery power.
- Open the app.
- Click on settings.
- Go to Calling.
- Enable Always allow to run in the background.
- The slider is now moved to the right and can no longer be turned back.
I have a Huawei phone.
Due to trade restrictions, Huawei phones do not support Google Push Notifications. Therefore, incoming calls do not work on Huawei devices.
The app keeps crashing
Every time I open or use the app, it crashes.
Is your phone's contact list linked to the app?
Do you have many contacts in your contact list? If so, our app might not be able to handle that many.
- Uninstall our app from your phone.
- Reinstall the app.
- You will now receive several permission requests.
- When Voys shows the following message: 'Voys wants access to your contacts', press Don't allow.
- Try the app again. Is it no longer crashing? Then our app cannot handle the number of contacts you have. It's too many.
- If this doesn't solve the problem, continue reading.
I can't hear the customer
When I use the app with or without my headset, I never hear any audio.
Are there known issues on our side?
Click here to check if your problem can't be solved at the moment and what we're working on.
Is everything up to date?
- Reinstall the app. This ensures you have the latest version, but also helps rule out other potential issues. Click here for step-by-step reinstallation instructions.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Did this help?
Are you calling via WiFi?
Try calling via 4G/5G. If this resolves your problem or works better, we recommend calling via that network for better availability. Read here for more information about network connectivity.
Are you using Bluetooth on your phone?
Turn off your Bluetooth. Does it work now? Read here for more information.
Android Native VoIP Client
Some Android devices have a built-in VoIP Client. VoIP works well with this VoIP client, but you need to make a small adjustment in the settings of your VoIP account.
Note: some manufacturers like Samsung have disabled the SIP capabilities in their custom ROM.
Setting up the Android SIP client
On your phone, go to:
- Menu
- Settings
- Call settings
- Accounts
- and click on "Add Account"
In the Android SIP client, enter the following details:
- Username (Account ID)
- Password
- Server
Next, you can indicate whether the VoIP account is your primary account. This is the "main" account among the SIP accounts and the account you will use by default for outgoing calls.
Now, you can specify whether you want to receive incoming VoIP calls. This consumes approximately 5% of your battery power over 16 hours of use.
Outgoing call settings
Finally, you can determine your "outgoing call settings." These can be found under:
- Menu
- Settings
- Call settings
- Use Internet calling
Then you can choose from:
- All calls
- Only Internet calls
- Ask for each call.
If you have a "standard" Android phone, "Ask for each call" is a good option. When you have a WiFi/4G/5G connection and want to make a call, the device will ask whether you wish to use your mobile or your VoIP account.
I can't make outgoing calls with 4G
I read that calling over Wi-Fi is not the best way, but I also can't make outgoing calls using 4G. What should I do?
Are there any known issues with us?
Click here to see if your problem cannot be resolved at the moment and what we're working on.
Is everything up to date?
- Reinstall the app. This ensures that you have the latest version, but also helps to rule out other potential problems. Click here for step-by-step reinstallation instructions.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Has this helped?
What about your mobile provider?
It's possible that your mobile provider has limited coverage at the location where you're working or where you are. Your internet works fine when you send something in an app or open your browser, but calling through the app doesn't work. You can investigate the following:
Have I set up the app correctly in Freedom?
You've installed the app, but you're immediately running into problems. Nothing works. There might be an issue with the VoIP account you're using.
You get the message: 'You don't have an app account. This means you cannot receive incoming calls in Voys.'
Click here.
Have you taken over the account from a colleague?
Click here.
My colleague and I use the same user account.
Click here.
Are there known issues on our end?
Click here to see if your problem cannot be solved at the moment and what we're working on.
Is everything up to date?
- Reinstall the app. This ensures you have the latest version, but also helps rule out other potential problems. Click here for step-by-step reinstallation instructions.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Did this help?
Are you calling via WiFi?
Try calling via 4G/5G. Is your problem resolved or does this work better? If so, we recommend calling via that network for better reachability. Read here for more about the network.
Are you using Bluetooth on your phone?
Turn off your Bluetooth. Does it work now? Read here for more information.
The audio stutters
The customer and/or I notice that there is noise or that I occasionally drop out.
Are there any known issues on our end?
Click here if your problem can't be solved right now and what we're working on.
Are you calling via WiFi?
Try calling via 4G/5G. Is your problem solved or does this work better? Then we recommend you to call via that network for better reachability. Read here more about the network.
My headset is not working
You have paired your headset with your phone, but when you try to make calls via the app, it's still not working properly. Read below for some things you can try to solve this issue.
Have you enabled call permissions on your phone?
- Go to your Bluetooth settings.
- Click on the arrow next to the device you want to use with the app.
- Turn on the toggle for Calls.
Is your headset paired with multiple devices?
Make sure your headset is only paired with your phone. If this resolves the issue, it might be that your headset cannot properly switch between multiple devices, or perhaps a setting on one of those devices is preventing it from switching automatically.
Try calling without a headset. Does that work?
To rule out any other issues with your app, we recommend checking if you can use the app without the headset.
- Disconnect the headset from your phone.
- Make a call using the app.
When I try to call, I hear a "number is not reachable" tone
Are there any known issues on our end?
Click here to see if your problem currently cannot be resolved and what we are working on.
Is everything up-to-date?
- Reinstall the app. This ensures that you have the latest version and also rules out other potential issues. Click here for step-by-step reinstallation instructions.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Did this help?
Are you calling via WiFi?
Try calling via 4G/5G. Is your problem solved or does this work better? If so, we recommend calling via that network for better reachability. Read here more about the network.
Are you using Bluetooth on your phone?
Turn off your Bluetooth. Does it work now? Read here for more information.
Can you receive incoming calls?
- Log in to Freedom.
- Go to Dial Plans.
- Click on your phone number.
- Click on Edit Dial Plan.
- At the top of the dial plan, click on Add Step.
- Choose VoIP Account and select the account your app is connected to.
- Click on Save.
- Click on Save Changes.
- Have a colleague or yourself call the business number from another phone.
- Yes, this is working! Now try making an outgoing call. The successful incoming call may have helped to establish the connection for outgoing calls as well.
- No, it doesn't work. Continue reading.
Are the call settings correct?
- Log in to freedom.voys.nl with an Admin account.
- Go to Admin.
- Go to VoIP Account.
- Check the box next to your VoIP account for the app.
- Were you trying to call an international number? That could be the problem in this example. That option is not checked.
- Check the right call access options.
- Click on Apply.
- Try making a call now. Did it work?
The problem is not solved yet
Enable Remote logging.
- Open the app.
- Go to Profile.
- Go to App preferences.
- Scroll all the way down to Debugging.
- Turn on Remote Logging.
- Click Send under Send today's activity.
Send feedback.
- Make sure Remote Logging is enabled.
- Click Send feedback.
- Briefly describe your problem. For example:
- 'I can make outgoing calls with the app, but I can't receive incoming calls.'
- Provide a few examples of when it happened with as specific date and time as possible. For example:
- March 12 at 13:13 with phone number 0612345678.
- Today at 13:15 with phone number 0678910112
- Click on Send feedback.
I want to contact customer service to solve my problem.
- Make sure Remote Logging is enabled.
- Note a few examples of when it happened with as specific date and time as possible. For example:
- March 12 at 13:13 with phone number 0612345678.
- Today at 13:15 with phone number 0678910112
If you'd like to troubleshoot the problem with us, please contact us.
Just click on the call icon in the bottom right corner of this page.