Music on hold

Audio files can be up to 30MB in size.

Supported formats include MP3, WAV, MP4, M4A, FLAC, and WMA. After you upload a file, it is converted, which may lower the sound quality.

• Depending on the music you choose, you may owe a fee to a music rights organisation (a Performing Rights Organisation, or PRO).
• It is up to you to make sure the music rights are in order.

You can find music online that is free to use without paying a fee to the music rights holders. We also offer some hold music in this folder.

Yes. In your dial plan, add a Music on hold step under each option of your IVR menu and choose the playlist you want for that option.

The files in your playlist follow the order you set (drag and drop the files in the list to change it), but each time a caller hears the hold music, playback begins at a random file in that order rather than always at the first one. From there, playback continues sequentially (looping back to the start when it reaches the end).