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Common Issues

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Common Questions

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How can we help?
How can we help?
Phone Issues

Phone Issues

Problems with your desk phone?

Click on the phone model you’re using below to find all the information we have for that specific phone or browse the FAQ section beneath the phone pages. If you’re still having trouble, don’t hesitate to contact us, and we’ll be happy to assist you further.

Alcatel
Alcatel
Panasonic
Panasonic
Grandstream
Grandstream
Cisco
Cisco
Aastra
Aastra
Fanvil
Fanvil
Polycom
Polycom
Gigaset
Gigaset
Yealink Devices
Yealink Devices
Snom
Snom
Tiptel
Tiptel

FAQ

‣
Why does my phone stay on ‘initializing’?
‣
The wrong phone number is visible after transferring
‣
Why does my connection drop after 15 minutes?
‣
I’m hearing a beeping sound when I am calling and I get another call
‣
What should I do if my handset or headset is defective on a fixed phone?
‣
What should I do if I hear a crackling sound on my DECT handset?
‣
What should I do if I hear a crackling sound on my fixed phone (e.g., Yealink)?

Related Pages

Call Waiting
Call Waiting
VoIP Desk Phones
VoIP Desk Phones
Softphones & Apps
Softphones & Apps

Need help? Call our team at 021 012 5000

or send an email to info@voys.co.za

Regulations and Compliance