Welcome to the Gigaset Setup & Features guide! Whether you're configuring your internal number, setting up Do Not Disturb, or enabling encrypted calls, we’ve got everything covered to ensure your Gigaset devices work just the way you need them to.
This page will walk you through important settings like:
- Encrypted calls
- Tracing IP address
- Call transfer
- Setting internal ringtone
- Disabling Call Waiting on the device
- Changing handset IP address from Static to Dynamic (n510)
- Setting up the address book on Gigaset
- Do not disturb
- Changing internal number
- Additional Settings
- Update Firmware
- Internal Calls & Call Transfer Fix (N510 with firmware V42.01+)
- BLF on Gigaset PRO IP DE410, DE700, and DE900
- User Manuals
- Related Pages
Encrypted calls
By default, conversations between your device and the Voys telephony platform are unencrypted over your network and the internet. By using encryption, your conversations are encrypted only between your phone and our platform.
Both SIP packets and the audio itself (RTP) can be encrypted. This ensures that no one can listen to your conversation by intercepting network packets. We use TLS for encrypting SIP packets. The RTP audio is secured using SRTP.
This guide only describes how to set up encrypted calling. If you want to know how to set up a device in the regular way, click here.
Tracing IP address
There are three ways to trace the IP address of the phone, both via the handset and via the base station (N510 or N300).
Call transfer
Once you receive a call, you can transfer it to another device. It's possible to transfer to internal numbers (For example 201, 202 etc.) or to external numbers (mobile or fixed numbers). You can transfer with consultation (where you speak with the other party first, e.g., your colleague) or you can blind transfer (you transfer the call directly to the other device).
Setting internal ringtone
Would you like to be able to tell from the ringtone whether you're being called by a colleague or a customer? This guide explains how to set up an internal ringtone for your desk phone, so that an internal call gets a different ringtone than an external call.
For this device, you set the internal ringtone via the handset
- Go to Menu.
- Go to Settings.
- Click on Ringtones (Handset).
- Click on Melodies.
- Set the appropriate ringtone for internal calls and the SIP account being used.
- Make sure you add the “alert-internal”, so the phone knows which calls are internal. Read more about the distincive ringing on this page.
Disabling Call Waiting on the device
When you're on a line with a call and you receive another call, you'll hear a beep tone through the line. This can be distracting, so in some cases it might be better to disable this. You won't then receive a notification of a new call when you're already on a call.
The following guide is for the Gigaset R650H/S650H.
- Press the menu button on your handset.
- Go to Select Services/Network services and press Ok.
- Then click on Call Waiting/Call Waiting.
- Change the status to On or Off.
Resetting the handset with codes:
- Turn off the handset
- Hold down keys 1, 4, 7 and turn on the handset
- Enter 76200
- The handset will now be reset to factory settings
Turning off via the Web interface:
- Go to Settings.
- Then to Telephony.
- Finally to Audio.
- For Allow 1 VoIP call only change No to Yes.
- Go to Settings.
- Then to Telephony.
- Finally to Sound.
- For Allow only 1 VoIP call change No to Yes.
Changing handset IP address from Static to Dynamic (n510)
- Go to the Menu.
- Select Settings.
- Then System.
- Under Local Area Network select Type IP address.
- Here you set Dynamic instead of Static.
- Click on Save.
Setting up the address book on Gigaset
There are multiple ways to set up an address book on a Gigaset device.
Do not disturb
Sometimes you don't want to be disturbed by your phone. You can then set your device to do not disturb mode.
Gigaset handsets do not have a separate 'do not disturb' function. What you can do is turn off your handset. You can do this by holding down the button with the 'red handset' icon.
When you switch off your handset, all incoming calls that normally would ring your handset will be rejected. Depending on your call plan, the incoming call proceeds to the next step in your call plan.
Tip: Change the softkey on your device to 'dnd'. Press the button on the top left or right of your handset until you see a selection screen. Click on 'do not disturb' and you can now set your device to 'dnd' more quickly!
Changing internal number
If you have changed the internal number of a VoIP account in freedom.voys.nl, the internal number on your device's display will not change automatically. This is because the display of numbers on your device is independent from the information in Freedom.
Additional Settings
Update Firmware
Gigaset has fixed many bugs in recent firmware versions. It's highly recommended to update your device’s firmware.
- Go to Settings > Management > Firmware update
- Enter
profile.gigaset.net/deviceas the Data server - Click Update firmware
This will update models like the N300A IP and N510, which use the same firmware.
Internal Calls & Call Transfer Fix (N510 with firmware V42.01+)
If internal calling or transferring doesn’t work after a firmware update:
- Go to Status > Telephony > Advanced VoIP Settings
- Set Find Target Addr to Yes
⚠️ Ignore the other settings in that screenshot — they may not be correct.
More details can be found at wiki.gigaset.com
BLF on Gigaset PRO IP DE410, DE700, and DE900
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- Open the device’s web interface and go to the Function Keys menu
- Click Edit next to the key you want to configure
- Choose BLF
- Select the correct SIP account/line
- Use the VoIP Account ID (not the extension number) of the phone you want to monitor
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You can find the Account ID in the portal under VoIP Accounts.
Note:
The BLF key will blink when the other phone rings and stay lit when it's in a call. You can also press it to call that device internally.
Call pickup with *8 does not work via BLF but does work if you set up a Pickup Group and dial *8 manually.
User Manuals
You’ll find Gigaset user manuals here:
Related Pages
Questions about billing / invoices
