I don't see all my colleagues in the Webphone
I don't see all my colleagues in the Webphone
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F5ce96d78-421d-410f-b090-99deadb57b59%2Ffree.avif?id=dfb30399-0684-42eb-8e27-840cc035ef8c&table=block)
I hear music when I pick up or call out
I hear music when I pick up or call out
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F7e354226-2570-4b40-bd99-d2bb574b94e6%2Ffree.avif?id=6ee239ef-dfc3-412a-9978-8bb60e30c1b8&table=block)
Add a VoIP account to the Webphone
Add a VoIP account to the Webphone
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F3c8549e8-d4de-4c0e-a01b-66c071ca45b3%2Ffree.avif?id=70a5cc1f-3147-4e0f-88ca-1119c281f2c8&table=block)
The Webphone indicates that my network settings need to be checked
The Webphone indicates that my network settings need to be checked
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fe1f3a4f2-d2ce-485a-9d5d-c2762af0e867%2Ffree.avif?id=2f724d67-c8c6-4a19-b67c-95776264bdd2&table=block)
I see that my colleague is on 'busy', but she is still available
I see that my colleague is on 'busy', but she is still available
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F16d79ca7-e951-4a1a-a823-9a3095728a31%2Ffree.avif?id=082bbc4b-fd5c-4123-ae97-195902246c3b&table=block)
My microphone does not work (I can hear the customer but they cannot hear me)
My microphone does not work (I can hear the customer but they cannot hear me)
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Ff3e60118-bce6-4a92-b059-3e4afe42c0a0%2Ffree.avif?id=34651f78-cefd-432e-a6f9-81cddf35671e&table=block)
The Webphone continues to ring after the call has been answered
The Webphone continues to ring after the call has been answered
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F8d72463d-e29f-4898-b9af-c78ee6949981%2Ffreedom.avif?id=67ca1417-b355-435b-95c1-d7c59345080e&table=block)
The Webphone is no longer active when I have been away from my laptop for a while
The Webphone is no longer active when I have been away from my laptop for a while
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F7841b713-00b0-4b74-81dd-c4254cb3a2d3%2Ffree.avif?id=6153d284-2ff9-42ae-9fbd-be414cd80063&table=block)
When I press record, the connection hangs up.
When I press record, the connection hangs up.
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F072c5007-0df7-4c55-9c4e-8225a3b30357%2Ffree.avif?id=3f5c1a96-f4f2-413f-8a7e-28f3bb3c6cf1&table=block)
The Webphone is no longer active when I have been away from my laptop for a while
The Webphone is no longer active when I have been away from my laptop for a while
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F2ed7fc5f-4c05-42af-b73d-dbc8f5909548%2Ffree.avif?id=bb37daa9-f126-4f38-8037-0ea4b81c172f&table=block)
I don't get a popup when I get a call
I don't get a popup when I get a call
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F74651df7-c5cc-43c0-b69c-ffe5805bc0d7%2Ffree.avif?id=493e07ea-661a-423d-8440-97fe8d64da1f&table=block)
I am not receiving incoming calls
I am not receiving incoming calls
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fc4598722-c490-4d89-a6f1-32841e3a1717%2Ffree.avif?id=a3afb4b1-f1ce-460a-a034-424524fd808b&table=block)
I do not hear anything
I do not hear anything
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F17e61982-9734-431b-926a-68f3bc170bff%2Ffreedom.avif?id=ba53b202-5f27-4cdb-8441-ea06becb560f&table=block)
I get a message that my audio quality is poor
I get a message that my audio quality is poor
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F06cba1d3-2641-48b1-a6c8-dc184b8667f5%2Ffree.avif?id=d532c5f9-574c-45bf-ae1d-6417949e40f6&table=block)
There is a problem with the automatic startup of the Webphone
There is a problem with the automatic startup of the Webphone
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F98ae4e46-dde9-4630-af36-af89a42a63f5%2Ffree.avif?id=2d482e6c-be4d-41f4-bf73-a53dc705ac55&table=block)
There is a problem with the automatic startup of the Webphone
There is a problem with the automatic startup of the Webphone
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F98ae4e46-dde9-4630-af36-af89a42a63f5%2Ffree.avif?id=2137b3fe-0db6-4b64-ba7c-1ff042d5aa51&table=block)
My Webphone does not ring on the first call of the day.
My Webphone does not ring on the first call of the day.
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F37ddf938-ae47-4353-874a-023bdc492f57%2Ffree.avif?id=d4e9f2a6-3286-48b8-820d-de19dd583ab5&table=block)
I cannot transfer customers to my colleague
I cannot transfer customers to my colleague
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F10327a22-c81c-4514-af61-5119b3bf9a6d%2Ffree.avif?id=702aec96-f0ce-4c38-958d-b10f9f21b8bc&table=block)
I minimized my Webphone, but now I don't know if the Webphone is going to ring.
I minimized my Webphone, but now I don't know if the Webphone is going to ring.
![](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fdde58699-7846-48ec-9571-8a56d2228380%2Ffree.avif?id=910b9ab7-068b-4fec-b141-a37d2badba41&table=block)